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Customer Success Manager (CSM)

Promenade· Customer Success
Apply on company site
Remote$60k - $80kFull-timePosted 8mo ago

About the role

Customer Success Manager for Promenade (formerly BloomNation) managing a book of floral partners, driving retention and adoption of Promenade offerings, with opportunities for upsell and strong customer advocacy.

Responsibilities

  • Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.
  • Maintain high retention and build trust and rapport with your book of business.
  • Drive adoption of our Point-Of-Sale system, Dashboard features, and other elements of Promenade’s offerings.
  • Identify opportunities for upsell and expansion, and take action to capture those opportunities.
  • Handle support requests from your book of business via email and phone.
  • Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team.
  • Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner.
  • Identifying trends and inefficiencies to enhance the support process and improve the user experience.
  • A product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.

Qualifications

  • At least 1 year of experience in a Customer Success role with responsibility for retention of a dedicated book of business.
  • Bilingual in Spanish is a big plus.

Skills

Required:Relationship buildingCustomer success / retentionCommunication (written and phone)

Benefits

  • Personal career development
  • Equity/Stock options in a profitable and rapidly growing company
  • Great Medical/Dental/Vision coverage
  • Fully-remote role with MacBook Pro and home-office supplies provided
  • Ability to mold your career and make an immediate impact
  • Work in a fast-paced, fun environment with an eclectic group of people from all over the world
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Promenade

Sell online and deliver to your customers with Promenade

Ecommerce websites, online ordering, and business management for small businesses.

EcommerceOnline OrderingBusiness ManagementSmall Businesses
Company profileWebsite

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