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Customer Success Team Lead

Promenade· Customer Success
Apply on company site
Remote$22/hr - $31/hrFull-timePosted 6mo ago

About the role

Promenade is scaling and seeking a Customer Success Team Lead to manage a book of business and oversee a team of 5 offshore reps, focusing on retention and customer value without a formal management title.

Responsibilities

  • Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.
  • Maintain high retention and build trust and rapport with your book of business.
  • Work with our customers to identify their needs, then work with our offshore reps to make sure those needs are met
  • Identify opportunities to streamline processes and improve efficiency within the team
  • Handle support requests from your book of business via email and phone.
  • Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team.
  • Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner.
  • Identifying trends and inefficiencies to enhance the support process and improve the user experience.
  • Be a product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.

Qualifications

  • At least 1 year of experience in a Customer Success role where you were responsible for retention of a dedicated book of business.
  • Bilingual in Spanish is a big plus.

Skills

Required:Relationship buildingAccount ownershipCommunicationTools familiarity

Benefits

  • Equity/Stock options in a profitable and rapidly growing company
  • Great Medical/Dental/Vision coverage
  • Transportation coverage in the form of parking, rideshare, or metro credit
  • Fully stocked snack bar & weekly catered lunches
  • The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
  • Ability to mold your career and make an immediate impact
  • Work in a fast-paced, fun environment with an eclectic group of people from all over the world
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Promenade

Sell online and deliver to your customers with Promenade

Ecommerce websites, online ordering, and business management for small businesses.

EcommerceOnline OrderingBusiness ManagementSmall Businesses
Company profileWebsite

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