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Customer Success Associate

Promenade· Customer Success
Apply on company site
RemoteFull-timePosted 11mo ago

About the role

Entry-level role focused on being the primary relationship driver between Promenade and floral partners, delivering excellent B2B partnerships, customer satisfaction, and support. Remote, full-time position.

Responsibilities

  • Handling a high volume of user support requests via email, phone, and social media
  • The first point of contact for both Promenade customers and partners
  • Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
  • Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner
  • Identifying trends and inefficiencies to enhance the support process and improve the user experience
  • A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community

Qualifications

  • A natural people person and relationship builder
  • Passion for serving small businesses and being part of a growing startup
  • Tech savvy and quick to pick up sales/support tools such as Zendesk, Salesforce, & Confluence
  • Excellent written and verbal communication skills
  • Friendly, optimistic, and caring demeanor
  • Adept at working well under pressure and with tight deadlines
  • Experience with customer service (retail or service industry experience a big plus) or customer support, including phone, email, and/or chat

Skills

Required:Customer relationship buildingSupport tooling (Zendesk, Salesforce, Confluence)Communication (written and verbal)

Benefits

  • Equity/Stock options in a profitable and rapidly growing company
  • Great Medical/Dental/Vision coverage
  • Transportation coverage (parking, rideshare, or metro credit)
  • Fully stocked snack bar & weekly catered lunches
  • Company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
  • Ability to mold your career and make an immediate impact
  • Work in a fast-paced, fun environment with an eclectic group of people from all over the world
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Promenade

Sell online and deliver to your customers with Promenade

Ecommerce websites, online ordering, and business management for small businesses.

EcommerceOnline OrderingBusiness ManagementSmall Businesses
Company profileWebsite

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