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Customer Success Manager II | AUS

Deel· COGSCustomer Success
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Remotefull-timePosted 9mo ago

About the role

Responsible for managing customer relationships, providing strategic guidance, and driving platform adoption to ensure customer satisfaction and retention for Deel in Australia.

Responsibilities

  • Manage a diverse portfolio of accounts across APAC, including low to mid-sized spend accounts and strategic growth accounts.
  • Identify and flag risks leading to customer churn, and engage internal stakeholders to resolve issues promptly.
  • Build relationships with key stakeholders, conduct regular business reviews.
  • Collect and communicate product and operational feedback from clients to internal teams.
  • Ensure high-quality daily customer experience.
  • Coordinate with internal teams to respond to customer requests timely.
  • Drive adoption of platform features to enhance customer experience and retention.

Qualifications

  • Minimum of 4+ years of relevant work experience, including client-facing roles as a CSM or Account Manager.
  • Exposure working with payroll clients/accounts.
  • Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity.
  • Ability to build and maintain relationships, remaining calm and professional under pressure.
  • Quantitatively inclined and data-savvy, capable of drawing insights from complex data sets.
  • Reliable, motivated self-starter with a growth mindset, thrives in fast-paced environments.
  • Solid track record of achievement in top-tier companies, delivering quantifiable impact, or winning awards.
  • Strong analytical skills with ability to manipulate and synthesize data.
  • Curious, impact-driven, and interested in growth.

Skills

Required:Client Relationship ManagementData AnalysisAccount Management

Benefits

  • Stock grant opportunities contingent on role, employment status, and location.
  • Additional perks and benefits based on employment status and country.
  • Flexible remote work, with optional WeWork access.
Last updated Mar 8, 2026. Interested? Apply on the company site.
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About Deel

The all-in-one HR and payroll platform for global teams

Deel is the all-in-one payroll and HR platform for global teams. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 120+ countries—helping businesses scale smarter, faster, and more compliantly. Discover how Deel makes global work simple at deel.com.

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