← All roles

Senior AI Support Engineer (Paris)

Dust· Customer Experience
Apply on company site
Paris€50k - €100kFull-timePosted 8mo ago

About the role

Senior individual contributor role focused on building and operating AI-powered support systems, owning tooling, workflows, and feedback loops to scale Dust support and shape its strategy as the company grows.

Responsibilities

  • Design, build, and continuously improve AI-powered systems that help Dust support customers (agents for ticket classification, auto-acknowledgement, response drafting, internal routing, proactive incident detection, knowledge retrieval, and escalation support)
  • Identify recurring issues and engineer them out of the support queue through better agents, documentation, internal tools, workflows, scripts, or upstream product feedback
  • Investigate complex customer issues across logs, code, internal tooling, product behavior, and agent outputs; provide clear, accurate answers to customers; handle escalated cases with precision and judgment
  • Debug and improve AI-generated responses when incomplete or wrong; enhance prompts, knowledge sources, workflows, routing, tooling, and escalation paths
  • Help shape Dust's support strategy by defining metrics, workflows, onboarding, automation boundaries, and product feedback loops

Qualifications

  • Strong technical depth with experience in APIs, web applications, logs, scripts, and internal tools
  • Genuine AI fluency at builder level; experience building agents, automations, workflows, or internal tools using AI systems
  • Experience operating at the strategy layer of support (support tooling, escalation workflows, deflection strategy, knowledge management, or AI support operations)
  • Ability to balance technical accuracy with user experience and communicate across customers, engineers, and leadership
  • Proactive, resilient, empathetic with strong prioritization and boundary-setting skills
  • Experience turning customer interactions into product opportunities and improving systems without requiring direct permission

Skills

Required:API usageAI tooling and automationSupport operations and toolingCommunication

Benefits

  • Competitive compensation
  • Significant equity package in a Sequoia-backed startup
  • Relocation support up to €10k including help finding an apartment and visa support
  • Health insurance for employee and dependents
  • New MacBook Pro or Linux machine, monitor, keyboard, and equipment
  • Beautiful office in the heart of Paris
  • Opportunity to travel to the US multiple times a year
  • Regular team events and offsites
Last updated Oct 21, 2026. Interested? Apply on the company site.
Dust logo

About Dust

Accelerate your entire organization with custom AI agents

The way we work is changing. Break down knowledge silos and amplify team performance with data-augmented, customizable and secure AI agents.

AIagentsai-agents-and-applicationsenterpriseheadline-ai-europe-100-2026knowledgesystem-builderswing-list-2026
Company profileWebsite

More open roles at Dust