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Global Head of AI Deployment & Partner Delivery (US)

Dust· Customer Experience
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New YorkFull-timePosted 5d ago

About the role

Lead and scale Dust’s global AI Deployment function, driving repeatable, high-quality AI deployments for enterprise customers and building a scalable partner delivery network. Player-coach leadership role focusing on standards, playbooks, and cross-functional collaboration to deliver measurable outcomes and adoption.

Responsibilities

  • Lead Dust’s existing global AI Deployment team and set its direction, priorities, and standards.
  • Hire and develop deployment leaders and practitioners as customer demand grows.
  • Shape roles, career paths, and coverage across regions, customer segments, and deployment types.
  • Coach the team through complex customer situations and maintain high delivery quality.
  • Set up operating rhythms, capacity planning, and reporting to scale the function.
  • Build one deployment method from discovery through handoff for Dust and partner teams to follow.
  • Define which deployments Dust should lead versus delivered by partners, and how work moves between the two.
  • Set entry/exit criteria and go-live readiness checks; track delivery health (time to first value, go-live quality, customer satisfaction).
  • Run regular delivery reviews, identify at-risk engagements early, and coordinate Dust and partner resources to unblock deployments.
  • Translate engagement lessons into reusable playbooks, templates, and reference architectures; feed friction insights to Product/Engineering.
  • Personally lead complex, high-priority deployments from scoping to adoption, engaging Solutions Engineering, Product, and Engineering as needed.
  • Help customer leaders map workflows and identify where agents create value; align executives, IT, security, and business teams on goals and success measures.
  • Design change programs and adoption milestones; develop AI operators and champions within customer teams; manage post-launch adoption and handoff to Customer Success.
  • Develop and manage a high-quality partner delivery network with partnerships, onboarding, training, and certifications.
  • Co-create onboarding, training, certification, and train-the-trainer programs for partner capability building.
  • Co-deliver early partner projects, then enable partners to lead adoption and not just implementation.
  • Ensure customers experience Dust and partners as a single aligned team with clear responsibilities on every engagement.

Qualifications

  • At least 6 years of experience leading and developing customer-facing deployment or delivery teams across multiple regions or segments during periods of fast change.
  • Experience leading complex enterprise deployments or transformation programs with measurable outcomes.
  • Experience building or significantly improving a deployment methodology, professional services model, or scalable delivery function.
  • Proven track record in organizational change alongside technology rollouts, with adoption plans and champion networks that endure post-project.
  • Understanding of systems integrators, consultancies, and implementation partners, and experience building enablement or certification programs.
  • Ability to turn around engagements at risk and make decisions on standardization, adaptation, or reset.
  • Credibility with customer executives, partner leaders, and technical practitioners; strong cross-stakeholder communication.
  • Hands-on, low-ego leadership with builder instincts; willingness to travel to customers and partners as needed.
  • Nice-to-have: AI/technical credibility including advising on AI value, understanding agent workflows, deployment trade-offs, and evaluation methodologies.

Skills

Required:Team leadership and developmentDeployment methodology designProgram managementStakeholder management

Benefits

  • Office-first culture with flexible time management; travel as needed
Last updated Oct 21, 2026. Interested? Apply on the company site.
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