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Senior Manager, Customer Success - Enterprise

Deel· Customer Success, AMER
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Hybrid (USA; Canada)full-timePosted 8mo ago

About the role

Oversee a team of Customer Success Managers supporting Deel’s largest customers, develop strategies to enhance customer satisfaction, loyalty, and growth, and align customer success initiatives with overall company goals.

Responsibilities

  • Develop and execute advanced strategies for customer success, focusing on long-term growth and satisfaction.
  • Build, mentor, and lead teams of Customer Success Managers, fostering a culture of excellence and continuous improvement.
  • Cultivate relationships with key stakeholders, understanding their strategic goals and aligning Deel's offerings to their needs.
  • Leverage insights from customer data to drive product and service enhancements.
  • Streamline processes and systems to improve efficiency and customer experience.

Qualifications

  • 7+ years of experience in multi-country payroll working with Fortune 500 organizations.
  • 5+ years of experience in customer success leadership or a related field.
  • Demonstrated ability to develop and execute large-scale change management strategies. Experience with integrating acquired companies is a bonus.
  • Adept in configuring and managing Workday integrations with multi-country global payroll systems.
  • Willingness to get into the weeds to solve problems.
  • A reliable, motivated self-starter with a passionate growth mentality.
  • Solid track record of achievement in top-tier companies, delivering quantifiable business impact, or receiving competitive awards.

Benefits

  • Stock grant opportunities dependent on role, employment status, and location.
  • Additional perks and benefits based on employment status and country.
  • Flexibility of remote work, including optional WeWork access.
Last updated Mar 8, 2026. Interested? Apply on the company site.
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About Deel

The all-in-one HR and payroll platform for global teams

Deel is the all-in-one payroll and HR platform for global teams. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 120+ countries—helping businesses scale smarter, faster, and more compliantly. Discover how Deel makes global work simple at deel.com.

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