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Commercial Director

Fleek· Operations
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London, United Kingdom£130k - £200kFull-timePosted 8mo ago

About the role

Senior Commercial Director to lead Fleek's demand-side revenue, overseeing acquisition and retention of a broad customer base and building a scalable, AI-enabled commercial organization.

Responsibilities

  • Lead the commercial team (~8 people across new business and account management functions)
  • Build the new business growth engine: create repeatable sales motions to drive top-of-funnel growth for high-value customers
  • Drive retention strategy for the best-performing customer cohort (currently at 3x higher retention than other segments)
  • Own key customer relationships and escalations (currently handled by the CEO)
  • Design and implement AI/agentic workflows to scale commercial operations without proportionally scaling headcount
  • Upskill and potentially expand the team with a focus on data-driven, tech-savvy commercial Talent

Qualifications

  • Commercial management experience leading sales, account management, or revenue teams in a very high-growth environment
  • Marketplace experience (B2B or B2C), ideally from a fast-paced, metrics-driven environment
  • Expertise using data and metrics to support all key functional decisions and build business cases cross-functionally
  • Zero-to-one builder: you've built sales functions or commercial processes from scratch
  • Strong relationship management: proven ability to build trust with and manage enterprise/high-value customer relationships over an extended period of time
  • Deeply analytical: data-driven decision making is second nature
  • Insatiably curious: you're constantly learning about new tools, approaches, and market changes
  • Hungry and ambitious: you're driven to stay relevant and push boundaries
  • Change agent: you've driven transformation in previous organizations
  • Hands-on and scrappy: you're not afraid to roll up your sleeves and do the work yourself

Skills

Required:Commercial leadershipMarketplace dynamicsData-driven decision making

Benefits

  • Not explicitly listed in the description
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Fleek

A B2B marketplace for wholesale second hand fashion

Fleek is a B2B Wholesale Marketplace for second-hand fashion. Our buyers are vintage stores and online resellers; our suppliers are used clothing wholesalers, rag-houses, and donation centres.

marketplaceb2be-commerce
Company profileWebsite

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