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Customer Success Manager I | APAC

Deel· Customer Success
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Remotefull-timePosted 8mo ago

About the role

Responsible for building and maintaining customer relationships, providing strategic guidance, and driving platform adoption to ensure customer retention and growth in the APAC region.

Responsibilities

  • Accounts: The CSM will be responsible for a high volume small spend accounts in either our SMB/MM or ENT segments.
  • Risk: Identify and flag risks that will lead to customer churn.
  • Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
  • Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
  • Responsible for providing a high-quality experience to our customers on a day-to-day basis.
  • Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
  • Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

  • You have a minimum of 2+ years of relevant work experience, including client-facing experience.
  • Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity.
  • A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them.
  • Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
  • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
  • Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards.
  • Have a strong analytical foundation with the ability to manipulate and synthesize data.
  • Are curious by nature and interested in making an impact.

Skills

Required:Customer Relationship BuildingData AnalysisProject Coordination

Benefits

  • Stock grant opportunities dependent on your role, employment status and location.
  • Additional perks and benefits based on your employment status and country.
  • The flexibility of remote work, including optional WeWork access.
Last updated Mar 8, 2026. Interested? Apply on the company site.
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About Deel

The all-in-one HR and payroll platform for global teams

Deel is the all-in-one payroll and HR platform for global teams. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 120+ countries—helping businesses scale smarter, faster, and more compliantly. Discover how Deel makes global work simple at deel.com.

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