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Operational Excellence Specialist, People Ops

Deel· G&APeoplePeople Operations
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Remotefull-timePosted 8mo ago

About the role

Responsible for designing, improving, and documenting People Operations processes to ensure efficiency, clarity, and compliance while supporting scalability.

Responsibilities

  • Lead deep dives into complex, cross-functional People Ops processes to identify inefficiencies and improve them.
  • Partner with People Tech, HRIS, and Product teams to implement automation solutions using system workflows, HRIS configurations, or ticketing tools.
  • Execute User Acceptance Testing (UAT) for new process designs or automation workflows.
  • Develop, maintain, and standardize SOPs, process guides, playbooks, and job aids for the People Team.
  • Own the centralized knowledge base (e.g., Confluence, Notion, internal wiki), ensuring content is accurate, up-to-date, searchable, and aligned with process standards.
  • Create and maintain documentation templates, style guides, and version control practices.
  • Partner with HR and Compliance teams to formalize process updates into official policies.
  • Establish process metrics, monitor performance, and recommend enhancements based on data-driven insights.
  • Regularly audit processes and documentation for relevance, clarity, and accessibility.
  • Support process rollouts with training materials, communication plans, and stakeholder guidance.
  • Stay informed on new automation technologies, process improvement trends, and best practices.
  • Work closely with People Ops, Product, Engineering, Compliance, and IT teams to ensure end-to-end process alignment.
  • Facilitate process mapping sessions, stakeholder discussions, and knowledge-sharing initiatives.

Qualifications

  • 2-4 years of experience in People Operations, Process Improvement, Knowledge Management, or Technical Writing roles.
  • Proven experience in process analysis, optimization, automation, and redesign across HR or business operations.
  • Hands-on experience with HRIS systems (e.g., Workday, Deel, BambooHR, Rippling) and workflow tools.
  • Exceptional writing and documentation skills; ability to translate complex processes into clear, actionable content.
  • Strong analytical skills and experience using data to measure process and documentation improvements.
  • Proficiency with knowledge management tools (Confluence, Notion, Guru, SharePoint) and process mapping tools (Figma, Lucidchart).
  • Excellent collaboration, communication, and facilitation skills.
  • Detail-oriented, organized, and capable of managing multiple projects.

Skills

Required:Process Analysis and OptimizationAutomation Tools and HRIS SystemsDocumentation and Technical WritingCollaboration and Facilitation
Nice to have:Process Mapping and Modeling

Benefits

  • Scalable benefits and perks reflecting the company's commitment to inclusivity.
  • Stock grant opportunities based on role, employment status, and location.
  • Additional perks and benefits based on employment status and country.
  • Flexibility of remote work, including optional WeWork access.
Last updated Mar 8, 2026. Interested? Apply on the company site.
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About Deel

The all-in-one HR and payroll platform for global teams

Deel is the all-in-one payroll and HR platform for global teams. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 120+ countries—helping businesses scale smarter, faster, and more compliantly. Discover how Deel makes global work simple at deel.com.

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