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Customer Onboarding Manager, MM

Deel· COGSCustomer OnboardingCustomer Onboarding, AMER
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RemoteFull timePosted 7mo ago

About the role

Deel is seeking a Customer Onboarding Manager to guide customers through onboarding and offboarding, collaborate with cross-functional teams, and drive process and product improvements to enhance the customer experience in a remote, USA-based role.

Responsibilities

  • Helping customers from low and medium-touch journeys through onboarding and offboarding
  • Helping your teammates with escalations and day-to-day questions on processes and Deel products
  • Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
  • Setting up customers for success promptly by becoming an expert in Deel products
  • Problem-solve Client’s issues and proactively advocate for Client’s success
  • Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
  • Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

Qualifications

  • You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.
  • Experience in managing a complex B2B SaaS product and quickly ramping up to become a product expert.
  • Creative approach to problem-solving and embracing the challenge with the tools at your disposal.
  • Excellent communicator with great written and presentation skills.
  • A relationship builder who remains calm and collected when facing a crisis or criticism and celebrates partners’ successes with them
  • Demonstrate understanding of project management principles and the ability to lead projects to completion successfully
  • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
  • Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
  • Have a strong analytical foundation with the ability to manipulate and synthesize data
  • Are curious by nature and interested in making an impact

Skills

Required:Onboarding and offboarding managementB2B SaaS product knowledgeProject managementCommunicationAnalytical thinking

Benefits

  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
Last updated Mar 13, 2026. Interested? Apply on the company site.
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About Deel

The all-in-one HR and payroll platform for global teams

Deel is the all-in-one payroll and HR platform for global teams. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 120+ countries—helping businesses scale smarter, faster, and more compliantly. Discover how Deel makes global work simple at deel.com.

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