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Manager, Customer Onboarding

Deel· Customer Onboarding
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Remotefull-timePosted 7mo ago

About the role

Manage a team of onboarding managers, driving customer onboarding processes, team development, and cross-team improvements within Deel, a global SaaS company specializing in payroll and HR solutions.

Responsibilities

  • Managing a growing team of OBMs who help customers with onboarding. Recruiting, hiring, and training new team members.
  • Responsible for team motivation, and individual personal development.
  • Help to set KPIs for the team, and ensure that team reaches KPIs.
  • Becoming an expert user of the Deel platform and ensuring that team is also becoming an expert. Jump on any related escalation, help the team deal with difficult customers and complicated cases, and drive to resolution.
  • Driving initiatives that are impacting cross-onboarding teams, and facilitating improvement of Customer journeys holistically.
  • Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience.
  • Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
  • Providing training, feedback, and coaching to the onboarding managers for continuous learning and development.

Qualifications

  • 2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product.
  • Strong project management skills with a focus on anticipating next steps.
  • High attention to detail with the ability to design organized onboarding plans.
  • Customer-focused with experience building strong customer relationships.
  • Team player with experience working in diverse teams.
  • Strong communicator, able to present complex ideas clearly in writing, presentations, and verbally.

Skills

Required:Team management and leadershipCustomer successProject managementCommunication skills

Benefits

  • Stock grant opportunities dependent on your role, employment status and location.
  • Additional perks and benefits based on your employment status and country.
  • The flexibility of remote work, including optional WeWork access.
Last updated Mar 13, 2026. Interested? Apply on the company site.
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About Deel

The all-in-one HR and payroll platform for global teams

Deel is the all-in-one payroll and HR platform for global teams. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 120+ countries—helping businesses scale smarter, faster, and more compliantly. Discover how Deel makes global work simple at deel.com.

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