← All roles

HR Experience Administrator

Deel· COGSOperationsHR Experience
Apply on company site
Remotefull-timePosted 7mo ago

About the role

Deel is hiring a HR Experience Administrator to support HR operations, ensuring compliance, managing case workflows, and enhancing customer onboarding experiences in a remote setting within Colombia.

Responsibilities

  • Supporting HR Experience Operations with back office support
  • Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
  • Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation
  • Conduct rigorous audits of compliance documents in Workbench to ensure all regional guidelines are met
  • Review contract details and financial quotes with a high degree of precision, ensuring they align with internal guidelines and client agreements
  • Lead 1-on-1 calls with employees to provide a comprehensive tour of the platform, ensuring they are confident in navigating their employment details
  • Efficiently manage and resolve HRX-specific cases within the internal ecosystem, meeting defined Service Level Agreements (SLAs)
  • Identify bottlenecks in the HRX workflow and suggest improvements to streamline contract and document reviews
  • Partner with internal teams to resolve complex compliance or data discrepancies uncovered during the review process

Qualifications

  • 1+ years of experience in HR Operations supporting employees in LATAM
  • Previous experience in back office roles or customer service will be considered competitive advantage
  • Fluent in English (written/spoken)
  • Strong analytical skills with experience in data analysis and problem-solving
  • Proficiency with service management tools (e.g., Zendesk, Jira) and CRM systems
  • Familiarity with global employment practices, payroll systems, and international labor laws
  • Familiarity with Microsoft Office Suite and basic SQL or data visualization tools
  • Strong leadership skills, with the ability to mentor and guide teams
  • Exceptional communication skills (verbal and written) for diverse audiences
  • Adaptability in a fast-paced, ever-evolving global environment

Skills

Required:HR OperationsCompliance & Document ReviewContract & Quote VerificationCustomer Service & Case ManagementCommunication Skills
Nice to have:Process Optimization

Benefits

  • Stock grant opportunities dependent on role, employment status and location
  • Additional perks and benefits based on employment status and country
  • The flexibility of remote work, including optional WeWork access
Last updated Mar 8, 2026. Interested? Apply on the company site.
Deel logo

About Deel

The all-in-one HR and payroll platform for global teams

Deel is the all-in-one payroll and HR platform for global teams. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 120+ countries—helping businesses scale smarter, faster, and more compliantly. Discover how Deel makes global work simple at deel.com.

b2bfintechhr-techpayrollsaassetter-30setter-30-2026-q1
Company profileWebsite

More open roles at Deel