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Security and Compliance Manager

Sierra· Security Programs & GRC
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London£175k - £205kFull-timePosted 7mo ago

About the role

Security and compliance leader focused on customer trust, AI governance, regulatory alignment, and collaboration with Legal, Privacy, Engineering, and Product to build scalable controls and narratively communicate Sierra's security posture.

Responsibilities

  • Act as a primary point of accountability for customer trust enablement, including participation in customer meetings, security reviews and AI governance.
  • Contribute to AI Governance including building guardrails to align with AI regulations (EU AI Act, ISO 42001, NIST AI RMF and local EU laws).
  • Partner closely with Legal and Privacy to interpret regulatory requirements and support complex, security-sensitive contractual discussions, escalating risks and tradeoffs appropriately.
  • Collaborate with Engineering and Product to ensure expectations are reflected in system design and operational effectiveness.
  • Translate regulatory and privacy expectations into scalable, region-aware technical controls across model governance, agent security and safety, and data handling.
  • Own and evolve customer-facing trust materials and narratives related to AI, privacy, and security.
  • Represent Sierra in customer audits and formal assessments, clearly explaining security posture, governance decisions, and risk management approaches.
  • Support resilience and response expectations as part of broader governance, with an emphasis on learning and continuous improvement.
  • Continuously improve trust by identifying opportunities to streamline workflows, increase automation, and improve signal quality, while maintaining a high bar for accuracy and quality.

Qualifications

  • 8+ years of experience in security compliance, privacy, or regulatory roles in SaaS, fintech, or AI companies.
  • Deep experience with EU regulatory frameworks, including GDPR, DORA, EU AI Act and emerging AI regulations, paired with strong awareness of US and APAC regulatory norms.
  • Demonstrated ability to operate globally understanding where requirements must diverge and where alignment is possible.
  • Experience engaging directly with enterprise and regulated customers as a trusted representative of security, privacy, and compliance.
  • Ability to translate abstract or evolving regulatory requirements into defensible, real-world practices.
  • Comfort operating in ambiguity, making reasoned judgment calls, and clearly articulating rationale and tradeoffs.
  • Strong written and verbal communication skills, including close collaboration with Legal and external stakeholders.

Skills

Required:Customer trust enablementRegulatory compliance (EU GDPR, DORA, EU AI Act)AI governance

Benefits

  • Flexible (unlimited) paid time off
  • Medical, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits through Carrot
  • Lunch, as well as delicious snacks and coffee to keep you energized
  • Discretionary benefit stipend giving people the ability to spend where it matters most
  • Free alphorn lessons
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Sierra

Better customer experiences. Built on Sierra.

Sierra helps businesses build better, more human customer experiences with AI.

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