Technical Operations & AI Automation Engineer - (India/Remote)
About the role
Technical Operations & AI Automation Engineer role focusing on L2 production issue resolution, data migrations, payment flow debugging, and building AI-powered automation. Reports to CTO/Core Engineering; remote-friendly with India/Global participation.
Responsibilities
- Own escalated production issues — database anomalies, failed transactions, data corruption, ghost records; deep-dive PostgreSQL/MongoDB query analysis; explain plans, slow query logs, lock contention, index misuse
- Triage and resolve payment failures across Southeast Asian rails, PSP integrations, and reconciliation gaps
- Lead complex data migrations: schema changes, multi-tenant data moves, backfills with zero data loss
- Write post-mortems and build runbooks so the same issue never costs us twice
- Build internal AI agents and tools that automate repetitive investigation and support workflows
- Deploy LLM-powered diagnostics: log summarization, anomaly detection, automated root cause drafts
- Instrument production systems with observability tooling to proactively catch issues before they escalate
- Identify any task you’ve done manually more than twice — then automate it out of existence
- Build and maintain CLI tools, internal dashboards, and scripts to help the engineering team ship faster
- Manage CI/CD pipelines and deployment workflows; keep staging and production tightly aligned
- Contribute to GCP infrastructure upkeep: IAM, secret management, container deployments via Docker/K8s
- Partner with core engineering on ERP integrations (NetSuite, Xero) and payment provider onboarding
Qualifications
- 2+ years of hands-on experience in technical operations, backend engineering, or DevOps
- Fluency with PostgreSQL and/or MongoDB; ability to read explain plans and take appropriate action
- Experience debugging payment flows, reconciliation failures, or financial data pipelines
- Strong Python and bash scripting — automation as a reflex
- Comfortable owning ambiguous, high-pressure incidents with limited documentation
Skills
Benefits
- Competitive compensation package
- Comprehensive health and wellness benefits
- Direct access to leadership — work closely with the CTO from day one
- Collaborative and innovative work environment
- Flexible work hours and remote work options
- A platform with real engineering depth — payments, AI agents, ERP integrations, multi-tenant SaaS
- Opportunity to automate an entire operations function from the ground up

About Peakflo
Agentic workflows that automate your back‑office operations
Peakflo, with its Agentic Workflows and one-click ERP integrations, helps finance teams eliminate manual work across the entire invoice-to-cash, procure-to-pay, travel and expense reimbursement, and operations. 100+ businesses—from scale-ups to enterprises, use Peakflo each to: ✅ Save 1000 man-hours/month on finance ops ✅ Get paid faster on customer invoices by 15-25 days ✅ Cut vendor bill payment time by 50% ✅ Automate three-way matching
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