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AI Deployment Lead - London

SAMO C, Inc.· Customer Success
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LondonFull-timePosted 6mo ago

About the role

Lead for deploying and scaling AI-driven customer success initiatives, owning global deployments and acting as Voice of the Customer to drive product improvements, adoption, satisfaction, and retention.

Responsibilities

  • Own, build and nurture strong relationships with customers, including senior stakeholders at large cap funds and consultancies, acting as their primary point of contact and trusted partner through onboarding, usage and feedback journey
  • Plan and execute large scale AI deployments of 1,000s of users
  • Act as the voice of the customer and translate needs into new product features; guide the product team on what to build to satisfy customer demands
  • Co-design training with customers and deliver it
  • Leverage data to drive customer usage, satisfaction and retention
  • Rapidly progress into a managerial role for an expanding customer success team
  • Shape the structure and processes of the customer success team, and broader company culture

Qualifications

  • 2+ years consulting - ideally CDD or 2+ years in PE or 3+ years of customer success / product / data analytics in startup/scale-up
  • Active interest in AI with thoughtful opinions on its industry impact
  • Highly responsive with excellent communication and presentation skills
  • Desire to own client relationships
  • Strong ability to prioritise and execute, solving customer issues
  • Rigorous focus on high-quality client outcomes and operational excellence
  • Collaborative team player with strong, clear opinions
  • Rigorous approach to customer analysis, reporting and data-driven decision making; ability to write basic SQL queries
  • Advanced prompting capability with ChatGPT and/or other LLM tools in professional workflows
  • Native / highly fluent in English

Skills

Required:Relationship managementLarge-scale deploymentsProduct feedback & advocacyData-driven decision makingPrompting with LLM tools
Nice to have:Training deliverySQL

Benefits

  • Private health insurance
  • Third Space membership
  • Lunch provided every day at London HQ
  • Dinner when working late
  • All-expenses-paid team offsites (e.g., Crete, Cancun)
Last updated Jul 23, 2026. Interested? Apply on the company site.
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About SAMO C, Inc.

Voice Intelligence for M&A Teams

Junior delivers industry-leading transcription and dynamic knowledge graphs for investors, advisors, and consultants. SOC 2 Type II certified, built for compliance, and trusted by top firms to save time, surface insights, and power billion-dollar deals.

transcriptioncomplianceknowledge graphsvoice intelligenceM&A
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