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AI Deployment Lead - New York

SAMO C, Inc.· Customer Success
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New York CityFull-timePosted 6mo ago

About the role

Lead for deploying AI solutions at scale, serving thousands of users, acting as Voice of the Customer to drive adoption, satisfaction and retention, and shaping the customer success organization.

Responsibilities

  • Own, build and nurture relationships with customers, including senior stakeholders at large cap funds and consultancies, acting as their primary point of contact and trusted partner through onboarding, usage and feedback
  • Plan and execute large scale AI deployments of 1,000s of users
  • Act as the voice of the customer and translate needs into new product features; guide the product team on what to build
  • Co-design training with customers and deliver it
  • Leverage data to drive customer usage, satisfaction and retention
  • Progress into a managerial role for an expanding customer success team
  • Shape the structure and processes of the customer success team, and the company culture

Qualifications

  • 2+ years consulting - ideally CDD or 2+ years in PE OR 3+ years of customer success / product / data analytics in a startup/scale-up
  • Active interest in AI with thoughtful opinions on its industry impact
  • Highly responsive with excellent communication and presentation skills
  • Strong prioritisation and execution ability; quick at solving customer issues
  • Exceptional work ethic with focus on high-quality client outcomes and operational excellence
  • Collaborative team player with clear opinions to improve processes
  • Rigorous approach to customer analysis, reporting and data-driven decisions; ability to write basic SQL queries
  • Advanced prompting capability with ChatGPT and/or other LLM tools in professional workflows
  • Native / highly fluent in English

Skills

Required:Relationship managementProgram managementProduct feedback / liaison
Nice to have:Training delivery

Benefits

  • Private health insurance
  • Third Space membership
  • Lunch provided every day at NYC HQ; dinner when working late
  • Multiple all-expenses-paid team offsites annually
Last updated Sep 3, 2026. Interested? Apply on the company site.
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About SAMO C, Inc.

Voice Intelligence for M&A Teams

Junior delivers industry-leading transcription and dynamic knowledge graphs for investors, advisors, and consultants. SOC 2 Type II certified, built for compliance, and trusted by top firms to save time, surface insights, and power billion-dollar deals.

transcriptioncomplianceknowledge graphsvoice intelligenceM&A
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