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Key Account Manager - London

SAMO C, Inc.· Customer Success
Apply on company site
LondonFull-timePosted 3mo ago

About the role

Key Account Manager to own and grow one of Junior's enterprise accounts within the London market, focusing on retention, adoption, revenue growth, and customer value realization for top-tier consulting, private equity, and financial services clients.

Responsibilities

  • Owning enterprise accounts, taking accountability for retention, adoption, and revenue growth across your book of business
  • Reporting on account health and forecasting, maintaining a clear picture of adoption, pipeline, and risk and communicating this proactively to leadership
  • Managing pilots, guiding prospective teams through structured evaluation periods and driving conversion to long-term customers
  • Identifying and escalating risks relevant to your accounts, and collaborating with the team to resolve issues before they escalate
  • Building and maintaining strong relationships with champions and senior stakeholders, ensuring high satisfaction and engagement levels
  • Managing integrations and deployments, helping clients connect Junior to their existing tools and workflows
  • Contributing to Digital CS programs, producing content and resources that help customers succeed at scale
  • Generating leads and expansion opportunities within your accounts, surfacing pipeline and working with the commercial team to progress it
  • Submitting structured product feedback, serving as the voice of your customers to help shape Junior's roadmap
  • Mentoring junior team members and actively contributing to the success of the broader Customer Success function - including participation in events and campaigns

Qualifications

  • Has 6 years+ of experience in consulting, account management, customer success, or commercial roles within or selling into consulting, professional services, or financial services firms
  • Has a strong understanding of consulting and financial services workflows
  • Has a track record of retaining and growing enterprise accounts
  • Is commercially minded, comfortable owning NRR targets and thinking about both retention and growth revenue within their accounts
  • Builds genuine, trusted relationships with client contacts and is seen as a reliable, knowledgeable partner
  • Is a strong communicator - comfortable leading client meetings, presenting to senior stakeholders, and writing clearly and concisely
  • Is organised and disciplined about account hygiene - keeps CRM up to date, follows up reliably, and manages their book proactively
  • Has a coaching instinct - takes ownership of developing junior colleagues beyond their own account responsibilities
  • Has a strong product instinct - curious about how AI tools can transform workflows and articulate that credibly in client conversations
  • Thrives in a fast-paced, startup environment - adaptable, proactive, and comfortable with ambiguity while following processes
  • Has a genuine interest in AI and wants to be part of a company reshaping professional services firms

Skills

Required:Account managementCustomer successCommunication

Benefits

  • Strong equity
  • Third Space membership (or equivalent)
  • Private health insurance
  • Team lunch provided everyday at the London HQ
  • Multiple all-expense paid offsites per year (Crete, Cancun)
  • Dinner when working late
Last updated Aug 6, 2026. Interested? Apply on the company site.
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About SAMO C, Inc.

Voice Intelligence for M&A Teams

Junior delivers industry-leading transcription and dynamic knowledge graphs for investors, advisors, and consultants. SOC 2 Type II certified, built for compliance, and trusted by top firms to save time, surface insights, and power billion-dollar deals.

transcriptioncomplianceknowledge graphsvoice intelligenceM&A
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