Deployed Infrastructure Engineer
San Francisco, CA, New York, NY$230k - $390kFull-timePosted 6mo ago
About the role
Forward Deployed Infrastructure Engineer responsible for end-to-end deployment lifecycle of Sierra's AI platform across enterprise environments, shaping deployment standards, tooling, and processes to enable scalable, secure, and compliant customer deployments.
Responsibilities
- Own deployment architecture conversations and execution — designing and implementing deployment strategies across customer environments, including VPC configuration, permissioning, networking, and infrastructure provisioning.
- Manage the full infrastructure lifecycle for some of Sierra’s most critical customers: initial deployment, ongoing upgrades, scaling, and incident support.
- Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable.
- Partner with engineering teams to ensure Sierra's platform is deployable and operable across diverse customer requirements.
- Work with customers' platform engineering, security, and DevOps teams to navigate their infrastructure constraints and compliance requirements.
- Collaborate with Sales and Customer Success to scope infrastructure requirements during pre-sales and onboarding, translating customer needs into concrete deployment plans.
Qualifications
- 4+ years of experience in infrastructure, DevOps, platform engineering, or solutions architecture roles — with significant time spent on customer-facing deployment work.
- Deep experience with AWS services, Terraform, container orchestration, and cloud networking (VPCs, IAM, DNS, load balancing).
- Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes.
- Ability to navigate ambiguity with enterprise stakeholders — from platform engineers to CISOs — and turn infrastructure conversations into actionable deployment plans.
- Strong operational instincts: you think about upgrades, rollbacks, monitoring, and failure modes from the start, not as an afterthought.
- Comfortable working in a fast-moving environment and collaborating across engineering, product, and go-to-market teams.
- Degree in Computer Science or a related field, or equivalent professional experience.
Skills
Required:Deployment architectureAWSTerraformContainer orchestrationSecurity & compliance
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks and coffee
- Discretionary benefit stipend
- Free alphorn lessons
Last updated Sep 16, 2026. Interested? Apply on the company site.
About Sierra
Better customer experiences. Built on Sierra.
Sierra helps businesses build better, more human customer experiences with AI.
AICustomer ExperienceCustomer SupportVoiceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
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