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Customer Growth Manager

Metaview· Go-to-market
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LondonFull-timePosted 5mo ago

About the role

Customer Growth Manager responsible for retention and expansion across a 2,000+ account book, leveraging AI and automation with human judgement for high-impact interactions. Owns GRR and NRR outcomes, builds scalable 1:many communications, and partners cross-functionally to refine the Engagement motion.

Responsibilities

  • Own customer growth across the book - a portfolio of 2,000+ accounts, managed through timebound, digital-first touchpoints that drive activation, retention, and expansion. You own GRR and NRR outcomes directly.
  • Execute timebound strategic human touchpoints at key moments - customer activation, expansion discussions, renewal conversations, risk interventions - ensuring high-impact interactions when customers need them most
  • Build and run the 1:many communication engine - owning the cadence, segmentation, and send logic for lifecycle emails, feature updates, Loom walkthroughs, and webinars, not just executing them.
  • Experiment relentlessly with AI and automation -building triggered workflows, AI-assisted outreach, and automated health score responses without needing engineering support, biased toward shipping quickly over designing the perfect system.
  • Partner cross-functionally to sharpen the broader Engagement motion – synthesising churn reasons, feature confusion patterns, and expansion triggers from across the book, and routing them to Product, Marketing, and CS leadership in a structured, actionable way.
  • Proactively shape the scaled motion itself - this is an evolving function, and the successful candidate will create structure where none exists, iterate quickly based on what they learn, and adapt as the book and business grow.

Qualifications

  • Experience in one of the following, or something similar: Digital Customer Growth programs; Customer Marketing or Lifecycle Marketing in high-growth tech; Customer Success, Account Management, or Consulting roles with a systems orientation.

Skills

Required:Account management at scaleSystems thinking and process buildingAnalytical mindset and health-score triageRenewal and pricing discussionsTechnical aptitude and AI enthusiasmClear written communication
Last updated Oct 7, 2026. Interested? Apply on the company site.
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