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IT Operations Specialist

Alan· Work Environment
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Hybrid (Paris, France)€46k - €53kFull-timePosted 5mo ago

About the role

IT Operations Specialist at Alan responsible for device security, SaaS platforms, identity & access, and delivering a smooth IT experience for Alaners across multiple countries. Combines on-call support with build projects to reduce operational toil while growing into more complex, automated solutions.

Responsibilities

  • Own L1/L2 oncall for 900+ Alaners across 5+ countries, with a clear escalation path to engineers
  • Triage, communicate to users during incidents, and escalate appropriately
  • Document recurring issues and reduce ticket volume through self-service
  • Own the full device lifecycle: procurement, zero-touch enrollment (Apple Business Manager, Kandji), repair, retrieval
  • Maintain role-based Kandji blueprints and least-privilege configurations
  • Contribute to device compliance across all countries (MDM, EDR, FileVault) and to audit evidence
  • Own the physical side: laptop locker, hardware inventory, office equipment
  • Take over day-to-day device operations as we bring them back in-house from our outsourced provider
  • Own onboarding and offboarding end-to-end, across both automated and manually-managed tools
  • Administer Google Workspace, SSO/SAML, licences and access reviews
  • Manage day-to-day vendor relationships and procurement on your scope
  • Own a build project end-to-end, with a more experienced engineer to pair with and learn from
  • Examples from the current roadmap: rebuilding the onboarding intake, the meeting room audiovisual equipment and room-booking revamp, the IT playbook for new offices, ISO 27001 / ACPR evidence collection
  • Ship automation and self-service tooling that measurably reduces IT toil

Qualifications

  • 1-3 years in IT operations (or strong internship / student association background in a tech environment): device management (MDM, ideally Kandji), SaaS administration, basic identity & access management (Google Workspace, SSO)
  • Operational reflexes: triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience
  • Automation & AI appetite: scripting basics (Python, Bash) or low-code, and an instinct for what should be automated or delegated to AI rather than repeated
  • Documentation mindset: writes clear, structured documentation
  • Learning velocity: Picks up new tools and processes quickly.

Skills

Required:IT operationsOn-call / incident managementAutomation / scriptingDocumentationLearning agility

Benefits

  • Perks & Benefits: stimulating environment and perks ensuring happiness and efficiency
  • Strong culture with leadership principles
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Alan

Votre partenaire santé qui prévient, assure et accompagne au quotidien

Alan permet à chacun d’agir sur sa santé physique et mentale, en alliant le meilleur de la prévention et de l’assurance, le tout au sein d’une expérience unique.

assurancepréventionsantébien-êtremutuelle
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