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Engagement Manager

Metaview· Go-to-market
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New York City$150k - $200kFull-timePosted 4mo ago

About the role

Engagement Manager at Metaview, responsible for the end-to-end engagement with large enterprise and executive-search-firm customers, driving GRR/NRR, adoption, and revenue through AI-enabled solutions.

Responsibilities

  • Own GRR and NRR on your book. Protect the base, grow the accounts that should grow, and lead renewal and expansion conversations in partnership with sales.
  • Own the end-to-end customer journey on your accounts - onboarding, adoption, retention, expansion.
  • Build senior relationships from recruiters to C-level, guiding customers into their planning rather than reacting to it.
  • Make the value case in their terms (recruiter capacity, cost per hire, time to fill, hiring manager hours) to justify renewals.
  • Lead change management to ensure genuine adoption of recruiting tools.
  • Build with AI themselves by shaping customer instances, templates, reports, and analytics; automate own workflows.
  • Do your own analysis using usage data since there is no separate data team.
  • Build the methodology to inform Sales and Product about pricing pressure, competitive losses, and product friction.

Qualifications

  • 5+ years in consulting, customer success, solutions, engagement, or strategy roles serving B2B software customers at high-growth company or top-tier firm.
  • Commercial ownership of a book including renewals, expansion, and retention targets; provide specifics if previously held.
  • Comfort with pricing, negotiation, and handling objections.
  • Credibility with executive sponsors and day-to-day operators; ability to run executive workshops and hands-on rollouts.
  • Strong analytical judgment using product usage data to diagnose adoption blockers and decide next steps.
  • Hands-on with AI beyond casual use; built, automated, or changed how you work.
  • Experience leading customers through real workflow or technology change, not just reactive support.
  • Brand alignment with intelligent, low-BS, authentic, customer-oriented culture.

Skills

Required:Account managementCommercial negotiationStakeholder management

Benefits

  • Base pay range: $150,000 - $200,000.
  • Environment with transparency, cohesion, collaboration, and performance focus.
  • Supreme rate-of-learning as the company reorients how the world works with AI.
  • High compensation, through cash and equity.
  • Unlimited AI access to tools like ChatGPT, Claude, Cursor.
  • Build your own toolkit with latest hardware, software, and equipment.
  • Ramp card for success covering meals, home office upgrades, books/learning resources, memberships, events, and professional development.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Metaview

AI built for recruiting.

Metaview is purpose-built AI for recruiting—bringing radical efficiency and precision from sourcing to offer with Notetaker, Reports, Job Posts, and Candidate Search.

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