Software Engineer, Insights
San Francisco, CA$230k - $390kFull-timePosted 4mo ago
About the role
Software Engineer role focused on building analytics, experimentation, and data exploration tooling for agent performance and AI-powered customer experiences.
Responsibilities
- Reporting & Experimentation: Build a system for analyzing and visualizing millions of data points about agent performance. Enable agent developers to run A/B test their agents to make data-driven decisions about agent behavior.
- Data Exploration: Build Explorer, the equivalent of ChatGPT + AI-powered clustering over conversational data.
- Monitoring: Build systems for proactively monitoring agents for defects or new patterns.
Qualifications
- 4+ years hands-on experience building production products and systems.
- Experience and comfort to build and ship full-stack solutions.
- Degree in Computer Science or related field, or equivalent professional experience.
Skills
Required:Hands-on production software developmentFull-stack developmentData analysis / experimentation tooling
Nice to have:Go and TypescriptDeveloper tooling / databases
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
Last updated Sep 16, 2026. Interested? Apply on the company site.
About Sierra
Better customer experiences. Built on Sierra.
Sierra helps businesses build better, more human customer experiences with AI.
AICustomer ExperienceCustomer SupportVoiceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
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