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Engagement Manager

Metaview· Go-to-market
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LondonFull-timePosted 3mo ago

About the role

Engagement Manager responsible for the largest and most complex customers, owning end-to-end engagement with AI-enabled recruiting solutions, driving GRR/NRR, adoption, expansion, and value realization.

Responsibilities

  • Own GRR and NRR on your book. Protect the base, grow the accounts that should grow, and know at any point which of your customers are moving which way and why. That includes running the renewal and expansion conversations yourself, pricing, and the objections included, in partnership with sales.
  • Own the end-to-end customer journey on your accounts - onboarding, adoption, retention, expansion.
  • Build the senior relationships. Recruiters through to C-level, with the goal that your customers bring you into their planning rather than telling you about it afterwards.
  • Make the value case in their terms. Recruiter capacity, cost per hire, time to fill, hiring manager hours - the case that justifies the renewal before you're asked for it.
  • Lead the change management. Getting a recruiting team to genuinely change how it works, not just switch the tool on.
  • Build with AI yourself. Shape their instance around how they hire, with the templates, reports, and analytics that answer their questions.
  • Do your own analysis. We'll rely on you to pull insights from usage data since there is no separate data team.
  • Build the methodology. Turn what you learn into how the Engagement team works, and present pricing pressure, competitive losses, and product friction to Sales and Product with clarity.

Qualifications

  • 5+ years in consulting, customer success, solutions, engagement, or strategy roles serving B2B software customers, at a high-growth company or a top-tier firm.
  • Commercial ownership of a book: renewals, expansion, and the retention number that came with it. If you've held a revenue-retention target, say what it was and what you did to it.
  • Comfort with the commercial conversation - pricing, negotiation, and objections handled rather than escalated.
  • Credibility with both executive sponsors and day-to-day operators. You can run an exec workshop and get hands-on in a rollout.
  • Strong analytical judgment. You use product usage data and account signals to spot risk, diagnose what's actually blocking adoption, and decide what to do next.
  • Hands-on with AI beyond casual use - something you've built, automated, or genuinely changed about how you work.
  • You've led customers through real workflow or technology change, rather than providing reactive support.
  • Our brand is intelligent, low-BS, authentic, and deeply customer-oriented. You you'll need to be these things too.
  • Ability to work in a hybrid model within our London office.

Skills

Required:GRR and NRR managementEnd-to-end customer journeyRelationship building (executive sponsorship)Value-based sellingChange managementAI workflow designData analysis
Nice to have:Product/engagement methodology

Benefits

  • An environment that fosters cohesion, collaboration, and performance with transparency at the heart of what we do and how we communicate.
  • Supreme rate-of-learning as we re-orient how the world works with AI.
  • High compensation, through cash and equity.
  • Unlimited AI - Unlimited access to ChatGPT, Claude, Cursor, and any other AI tools you need to move faster.
  • Build your own toolkit - We'll provide the latest hardware, software, and equipment you need to do your best work.
  • Ramp card for success - a company card to invest in the things that help you succeed: Lunches and coffees with interesting people, Community memberships, Event attendance, Professional development, Home office upgrades, Books and learning resources
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Metaview

AI built for recruiting.

Metaview is purpose-built AI for recruiting—bringing radical efficiency and precision from sourcing to offer with Notetaker, Reports, Job Posts, and Candidate Search.

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