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🌐 Security & Legal Specialist - Customer Care

Alan· Care
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Hybrid (Anywhere in France)Full-timePosted 3mo ago

About the role

Role focused on operationally bridging care, legal, security, and data protection. Manages complex regulatory, GDPR, and security-related cases; builds scalable processes, tools, and training; and coordinates cross-country implementation across France, Spain, Belgium, and Canada.

Responsibilities

  • Handle complex security incidents, GDPR cases, and legal complaints escalated from Care agents, including CNIL notifications drafted with Legal and DPO within 72-hour deadline
  • Manage interactions with external stakeholders (CNIL, Insurance Ombudsman, Signal Conso) within regulatory deadlines
  • Own KPI monitoring and reporting for legal and security matters; organize yearly complaints reporting for Alan's Board; identify trends and escalate systemic issues to Product teams
  • Design and continuously improve workflows, escalation paths, macros, and help center content for autonomous handling of cases at L1/L2
  • Identify simplification and automation opportunities across legal and security operations; collaborate with Care Ops and Product to deploy
  • Build and maintain training materials (case studies, Q&As, simulations)
  • Ensure regulatory training completion across the team
  • Translate processes, frameworks, and training materials for France into resources usable by Care and Legal/Compliance teams in other countries
  • Coordinate with counterparts in other countries to share learnings and align on best practices
  • Build shared resources so a new country can go live without starting from scratch
  • Support Care Experts participating in the Legal & Security taskforce; act as primary escalation reference for difficult cases
  • Collaborate with Corporate Unit Lead and Care Ops to shape the Care roadmap on legal and security topics; translate regulatory constraints into executable processes and surface operational insights for policy/product decisions

Qualifications

  • 1-2 years of experience in GDPR/privacy operations, legal complaints handling in regulated sectors, or compliance ops in fintech, insurtech, or health
  • Fluent in French (C1+ written and spoken) for CNIL notifications, ombudsman responses, and legal correspondence; proficiency in English for internal collaboration
  • No prior legal qualification required; legal background is a plus
  • Operational rigor, strong communication, and appetite to build scalable solutions
  • Ability to navigate regulatory frameworks (GDPR, CNIL) without being a lawyer; know when to escalate and when to own it

Skills

Required:GDPR / privacy operationsLegal/compliance operationsProcess design and continuous improvementTraining & enablementCross-country coordination
Nice to have:Regulatory reporting

Benefits

  • Perks & Benefits information available on company site (not listed in description)
  • Stimulating environment and culture
  • Strong cross-country collaboration and learning opportunities
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Alan

Votre partenaire santé qui prévient, assure et accompagne au quotidien

Alan permet à chacun d’agir sur sa santé physique et mentale, en alliant le meilleur de la prévention et de l’assurance, le tout au sein d’une expérience unique.

assurancepréventionsantébien-êtremutuelle
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