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Sr. Pre-Sale Support Engineer

SentinelOne· Pre-Sales Support Engineer Team / POC Support Team
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Hybrid (East Coast, USA)$92.8k - $120kFull-timePosted 2mo ago

About the role

Staff Pre-Sales Support Engineer focused on owning and resolving technical issues during Proof of Concept (POC) phases to maximize win rates, serving as a primary technical partner for Sales and Account teams, and sharing knowledge across the organization.

Responsibilities

  • Owning technical issues raised during POCs, taking full responsibility for cases from customers and Account Teams directly and driving them to resolution to maximize win rate
  • Validating that information needed for effective investigation is available, and providing frequent, meaningful, and high-quality updates through tickets
  • Mitigating escalations with a sense of urgency and initiating handovers to ensure follow-the-sun support coverage
  • Acting as a Subject Matter Expert (SME) across product stacks, providing guidance on best practices, troubleshooting, and complex configurations (Cloud, Kubernetes, Identity, Prompt Security)
  • Serving as a primary technical partner for Sales Engineers (SEs) and Account Directors, offering quick-escalation paths and joining calls with prospects to keep high-value deals moving
  • Collaborating with internal stakeholders (PM, Engineering, third parties) to drive resolution
  • Writing internal technical documentation and contributing to the knowledge base to enable and upskill other teams

Qualifications

  • Deep technical knowledge across products, operating systems, and cybersecurity
  • Independent, resourceful, and capable of managing multiple cases under pressure
  • Excellent interpersonal and cross-functional collaboration skills (sales, engineering, product, third parties)
  • Track record of performance metrics (CSAT, time-to-resolution, escalations, productivity, Jira quality)
  • Commitment to knowledge sharing and enablement of other teams

Skills

Required:Technical leadership in POC environmentsCross-functional collaborationCustomer-facing communicationTechnical documentation
Nice to have:Cloud, Kubernetes, Identity, and security configurations

Benefits

  • Equity & Rewards: RSUs, ESPP
  • Time Off & Wellbeing: Flexible time off, paid holidays, paid sick time, gender-neutral parental leave, grandparent leave
  • Insurance & Financial Security: Medical/dental/vision, 401(k) with match, life and disability, health and dependent care FSA, voluntary benefits, EAP, legal, pet insurance, cancer care, global travel medical insurance
  • Work Perks & Flexibility: Home office allowance, mobile phone reimbursement
  • Wellness & Lifestyle: Wellness coach, gym reimbursement, fertility coverage, adoption & surrogacy reimbursement
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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