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Staff Partner-Led Services Program Manager

SentinelOne· Professional Services
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Hybrid (United States)$132k - $160kFull-timePosted 2mo ago

About the role

Program Manager to build and operate SentinelOne's Partner-Led Services program within Professional Services. Global, individual contributor role focused on defining and executing operational strategy, governance, and performance management across third-party delivery partners.

Responsibilities

  • Support the definition and execution of the operational strategy for partner-led services delivery
  • Help govern and manage partner performance, including the design and administration of SLAs and KPIs that hold partners to SentinelOne's quality standards
  • Drive partner integration and alignment, ensuring partners deliver services consistent with SentinelOne's current best practices and keep pace with product and service innovations
  • Partner with Professional Services, the channel organization, and other relevant SentinelOne teams to ensure consistency across the partner lifecycle
  • Act as a subject matter expert on partner-led services operations, sharing knowledge and best practices with colleagues as the program scales

Qualifications

  • 5+ years of progressive experience in operations, program management, or services delivery, including exposure to partner-led or third-party delivery models
  • Demonstrated success supporting or managing partner governance frameworks that drive consistent, measurable performance at scale
  • Strong track record operating in metrics-driven environments, with a focus on outcomes such as customer satisfaction and partner quality scores
  • Experience with service delivery operations, including KPI and quality control design
  • Proven ability to collaborate and drive alignment across cross-functional stakeholders, including sales, product, legal, operations, and customer experience
  • Experience supporting AI adoption within services delivery, identifying opportunities to meaningfully impact the quality of services provided
  • Ability to thrive in a dynamic, fast-paced environment
  • Strong communication and interpersonal skills, with the ability to work independently and influence without direct authority

Skills

Required:Partner-led services operationsGovernance and KPI designCross-functional collaboration

Benefits

  • Equity & Rewards: RSUs, Employee Stock Purchase Plan (ESPP)
  • Time Off & Wellbeing: Flexible time off, Paid company holidays and paid sick time, Gender-neutral parental leave, Grandparent leave
  • Insurance & Financial Security: Medical, dental, and vision coverage, 401(k) with company match, Life and disability insurance, Health and dependent care FSA, Voluntary benefits (hospital, accident, critical illness), EAP, ARAG pre-paid legal, Nationwide pet insurance, Cancer Care program, Global travel medical insurance
  • Work Perks & Flexibility: Home office allowance, Mobile phone reimbursement
  • Wellness & Lifestyle: Wellness coach, Wellness/gym reimbursement, Fertility coverage, Adoption & surrogacy reimbursement
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

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