Security Technical Program Manager
San Francisco, CA$210k - $285kFull-timePosted 2mo ago
About the role
Security Technical Program Manager responsible for driving end-to-end security and infrastructure programs, shaping security strategy, and building durable security foundations at Sierra.
Responsibilities
- Drive high-impact security and infrastructure initiatives end-to-end. Lead complex, cross-functional programs spanning cloud infrastructure, platform security, identity and access management, detection and response, vulnerability management, and secure software delivery from problem definition through execution and sustained outcomes.
- Own execution, planning, and program health. Be accountable for sequencing work, managing dependencies, tracking risk, and ensuring delivery of Sierra’s most critical security programs, with clear milestones and outcomes.
- Help shape Sierra’s security strategy. Partner with security and engineering leadership to define priorities, investment areas, and execution plans that align risk reduction with platform growth, customer trust, and long-term scalability.
- Build and strengthen security foundations. Drive programs that establish durable security primitives such as identity boundaries, access controls, logging and detection baselines, incident readiness, and secure defaults that future teams and features can confidently build on.
- Translate ambiguity into clear execution. Decompose loosely defined security, risk, and compliance challenges particularly in emerging AI domains into structured programs, prioritized workstreams, and measurable outcomes.
- Lead communication and alignment. Provide clear updates to leadership on program health, risks, dependencies, and tradeoffs; surface issues early and drive cross-functional alignment.
Qualifications
- Experience running security-focused technical programs in fast-growing SaaS or platform environments.
- Strong technical fluency across cloud infrastructure, IAM, infrastructure as code, observability, secure CI/CD, and incident response.
- Ability to execute through ambiguity, prioritize effectively, and keep teams moving.
- Comfort operating in environments where things aren’t fully built yet and helping decide what needs to be built first.
- Clear, concise communication with senior technical and business leaders.
- A collaborative, pragmatic style with high ownership and high agency.
Skills
Required:Security program managementCloud infrastructureIdentity and access management (IAM)Infrastructure as codeSecurity incident response
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks and coffee
- Discretionary benefit stipend
- Free alphorn lessons
Last updated Sep 16, 2026. Interested? Apply on the company site.
About Sierra
Better customer experiences. Built on Sierra.
Sierra helps businesses build better, more human customer experiences with AI.
AICustomer ExperienceCustomer SupportVoiceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
More open roles at Sierra
- Product Counsel4d agoSan Francisco, CA · Legal
- Integrated Marketing Lead4d agoSan Francisco, CA · Marketing & Communications
- Software Engineer Intern, Agent (London 2027)4d agoLondon · Early Career
- Sales Engineering Manager, High Growth1w agoSan Francisco, CA · Sales
- Strategist, Agent Development (MBA Grad 2027)1w agoSan Francisco, CA, New York, NY · Product