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Manager / Director of Enrollment (Series A Healthtech)

Craniometrix· Operations
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Hybrid (New York, NY)$120k - $210k + equityFull-timePosted 2mo ago

About the role

Lead the enrollment team to convert identified families into enrolled participants, ensuring compliant Medicare applications while scaling coaching, training, and AI-enabled outbound workflows.

Responsibilities

  • Line-manage a remote enrollment team of ~15-16 specialists, including hiring, onboarding, training, and performance management.
  • Own the enrollment funnel metrics (scheduled calls, show rate, on-call conversion, booked-call-to-enrolled conversion) and drive improvements.
  • Ensure enrollment quality and Medicare/compliance, maintaining HIPAA-compliant outbound operations and controlling rejection rates.
  • Collaborate with product, engineering, and data on AI outbound, AI compliance/coaching systems, and integrated tech stack (Carespaces, DialPad, cal).
  • Redesign workflows and implement continuous improvement to lift performance while maintaining compliance and quality.
  • Partner with Sales, Account Management, Product, Data, Operations, and Compliance to support the care motion and enrollment engine.
  • Represent Enrollment in cross-functional and leadership settings.

Qualifications

  • 3 to 8+ years total experience with direct management of a remote, hourly, W2 call-center or contact-center team of ~15+ reps.
  • Track record of owning conversion/funnel metrics and driving measurable improvements.
  • Experience coaching call craft and building training that elevates an entire team (motivational interviewing, objection handling, QA-driven coaching).
  • Experience running a compliant, HIPAA-regulated call center and owning quality/error-rate metrics alongside conversion metrics.
  • Proven ability to take a functioning team and improve it through coaching, training, or process changes.
  • Excellent written and verbal communication; ability to make complex funnels legible to cross-functional teams.

Skills

Required:Enrollment managementCoaching and trainingHIPAA complianceData-driven decision makingStakeholder collaboration

Benefits

  • Not specified in the description
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Craniometrix

We're building the one-stop-shop care platform for Alzheimer's…

Alzheimer’s is tough. And while there is no cure, getting help should be 100x easier than it is today. We’ve raised over $6 million to solve that problem. When someone is going through the disease, there are many different things they need help with (i.e. memory issues, depression, fall risk, safety in the home, etc). The primary person responsible for that care is one of the patient’s loved ones – usually a child or a spouse. That’s a really difficult thing for the loved one to do. It’s stressful, time consuming, and difficult. If we can make their lives easier, we can not only improve their experience but also create better patient outcomes. We’re building the world’s first one-stop-shop, d2c care platform for Alzheimer’s, starting by optimizing the care monitoring, management, and intervention processes.

neurotechnologyhealth-tech
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