Manager / Director of Customer Success
About the role
Customer Success leadership role at Craniometrix responsible for onboarding, enrollment, relationship management, and account growth with neurology practices in a fast-growing health-tech startup focused on dementia care navigation.
Responsibilities
- Own Enrollment and Activation: Drive patient enrollment ramp for each practice, lead onboarding, coordinate with operations/data/enrollment teams, and remove workflow friction to enable fast ramp.
- Build the Relationship: Serve as trusted point of contact for practices, conduct regular check-ins and reviews, tailor engagement by account value/needs, and relay customer feedback for product and playbook improvements.
- Grow the Account: Expand referral/enrollment volume, pilot new product/features with highly engaged practices, and own renewals.
- Run It Cleanly: Manage questions/issues end-to-end, document interactions, and ensure compliance with Medicare and GUIDE requirements and all regulations.
Qualifications
- 5+ years in account management, customer success, or similar post-sale role, with experience owning retention/expansion or a book of business.
- Experience managing the full customer lifecycle from onboarding to renewal and expansion.
- Track record of driving outcomes like adoption, utilization, retention, or expansion (in this role: patient enrollment and engagement).
- Comfort with data and reporting, portfolio stratification, and building reviews to move practices forward.
- Strong written and verbal communication with clinical/administrative stakeholders.
- Comfort in fast-paced, early-stage environments and ability to build from a blank page.
- Highly organized and systematic, able to own a portfolio and data.
Skills
Benefits
- Meaningful early-stage equity
- Travel not required except periodic travel to meet key accounts (as described in travel section)
About Craniometrix
We're building the one-stop-shop care platform for Alzheimer's…
Alzheimer’s is tough. And while there is no cure, getting help should be 100x easier than it is today. We’ve raised over $6 million to solve that problem. When someone is going through the disease, there are many different things they need help with (i.e. memory issues, depression, fall risk, safety in the home, etc). The primary person responsible for that care is one of the patient’s loved ones – usually a child or a spouse. That’s a really difficult thing for the loved one to do. It’s stressful, time consuming, and difficult. If we can make their lives easier, we can not only improve their experience but also create better patient outcomes. We’re building the world’s first one-stop-shop, d2c care platform for Alzheimer’s, starting by optimizing the care monitoring, management, and intervention processes.
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