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Operations Manager, Product & Engineering

Sierra· Operations
Apply on company site
San Francisco, CA$170k - $220kFull-timePosted 2mo ago

About the role

Operations Manager responsible for governing planning, processes, and cross-functional coordination for Product & Engineering, with focus on driving clarity, velocity, and scalable operating models.

Responsibilities

  • Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking by region and channel, sequencing, and team initiatives
  • Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity
  • Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned
  • Coordinate cross-functional initiatives that span Product, Eng, Design, Legal, Sales, and Ops teams—driving alignment, timelines, and accountability
  • Partner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution
  • Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes
  • Build our outbound operations playbook in partnership with Legal and continuously improve it so we can scale with quality and intention

Qualifications

  • 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company
  • Proven track record building and scaling operational processes from scratch
  • Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations
  • Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels
  • Experience partnering closely with Legal, Product, and Engineering, including third-party vendors
  • Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick
  • Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus

Skills

Required:Planning and cadence managementProcess design and optimizationCross-functional collaborationOperational analytics
Nice to have:OKR framework

Benefits

  • Flexible (unlimited) paid time off
  • Medical, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits through Carrot
  • Lunch, as well as delicious snacks and coffee to keep you energized
  • Discretionary benefit stipend giving people the ability to spend where it matters most
  • Free alphorn lessons
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Sierra

Better customer experiences. Built on Sierra.

Sierra helps businesses build better, more human customer experiences with AI.

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