← All roles

Forward Deployed Engineer

Weave
Apply on company site
Hybrid (San Francisco, CA)$150k - $200kFull-timePosted 2mo ago

About the role

Weave is building an AI-powered platform to understand and improve how engineering teams work. The Forward Deployed Engineer will own customer relationships post-sale, support the product and roadmap, and help customers get the most out of the Weave platform.

Responsibilities

  • Own the customer relationship post-sale. From onboarding, to account management, to technical support.
  • Partner closely with founders, engineers, and product to influence roadmap & strategy.
  • Act as the first responder to incoming support tickets, triaging and resolving issues efficiently.
  • Diagnose and troubleshoot technical problems across GCP and our own systems.
  • Reproduce issues and create clear, actionable bug reports for engineering.
  • Submit small pull requests for simple fixes, documentation updates, or configuration changes.
  • Collaborate with product and engineering teams to resolve escalations quickly.
  • Keep support documentation up to date.

Qualifications

  • Engineering background (software, DevOps, or similar) with strong technical problem-solving skills.
  • Ability to read and write code; confident making simple PRs in GitHub or similar.
  • Excellent written and verbal communication skills.
  • Desire to talk to customers and ability to handle intense situations.
  • Self-starter who thrives in a fast-paced environment.

Skills

Required:Engineering backgroundReading and writing code / PRsCommunicationCustomer interaction
Last updated Oct 21, 2026. Interested? Apply on the company site.
Weave logo

About Weave

AI to understand engineering work

Weave uses AI to understand engineering.

b2banalyticsai
Company profileWebsite

More open roles at Weave