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Success Engineer

Firecrawl· Engineering
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San Francisco, CA$209k - $265kFull-timePosted 2mo ago

About the role

Customer-facing technical role focused on ensuring success, adoption, retention, and expansion for Firecrawl customers. Own technical health of accounts, build integrations, diagnose issues, and translate technical wins into business value.

Responsibilities

  • Own the technical health of your accounts: keep customers succeeding, deepen their usage, and catch problems before they become churn
  • Get hands-on with the product against real customer data, build integrations, and solve the technical problems that keep accounts growing
  • Run technical discovery: diagnose where a customer's extraction or pipeline breaks, and know whether it's usage, a bug, or a real product gap
  • Turn technical wins into adoption and expansion, and partner with the Deployment team to hit team targets
  • Be the trusted technical voice for your accounts over their whole lifecycle, and bring what you learn in the field back to product and engineering
  • Know when to solve it yourself and when to pull in engineering

Qualifications

  • You've done customer success engineering, solutions, forward-deployed, or another customer-facing technical role, ideally at a developer, API, or AI-infra product
  • You're technical enough to earn a developer's respect: you can read code, use an API, and build a real POC or integration yourself
  • You've owned accounts over time and grown them, and can point to the technical work that drove adoption and expansion
  • You check before you build: you can tell user error from a bug from a real product gap, and you don't turn every ask into a custom feature
  • You can translate between deep technical detail and business value without losing either audience
  • You move fast and close the loop. You'd rather ship a working fix against real data than perfect a doc

Skills

Required:Customer-facing technical roleRead code / use an API / build POCAccount ownership and growth

Benefits

  • Salary that makes sense: $209,000–$265,000 USD/year OTE
  • Own a piece: Competitive equity
  • Generous PTO: 15 days mandatory, accrue beyond 24 days
  • Parental leave: 12 weeks fully paid
  • Wellness stipend: $100 USD/month
  • Learning & Development: up to $1,000 USD/year
  • Team offsites
  • Sabbatical: 3 paid months off after 4 years
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Firecrawl

The web data API for AI

Firecrawl is a web data infrastructure platform that converts websites into clean, structured data optimized for AI applications through a simple API. Originally built as an internal tool at Mendable to solve their own data ingestion challenges, the team recognized the broader need for reliable web data extraction and transformed it into a standalone product. The platform combines web search, scraping, and AI-powered parsing into a unified solution, focusing on the core developer priorities of reliability, speed, and ease of use. By abstracting away the complexities of web data extraction, Firecrawl serves as the foundational data layer that enables AI applications to seamlessly access and process web content in the exact format they need.

artificial-intelligencebrex-fastest-growing-2025developer-toolsopen-source
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