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Program Manager, Bank Partnerships

Cardless· Compliance
Apply on company site
San Francisco$150k - $200kFull-timePosted 2mo ago

About the role

Program manager responsible for day-to-day relationship management with issuing banks, driving new card programs from signed deal to live launch, and coordinating cross-functional teams (Compliance, Legal, Product, Engineering, Operations) to meet regulatory and program milestones for co-branded card programs.

Responsibilities

  • Own the day-to-day relationship with our issuing bank partners as their primary point of contact for program status, open items, approvals, and escalations.
  • Personally write the documents our partners read: status packages, launch trackers with real dates behind them, diligence responses, and partner correspondence.
  • Communicate risks and timeline changes to bank partners accurately and early, and commit only to dates the delivery team has agreed to.
  • Run new program launches end to end: kickoff, the requirements and approvals checklist, partner-facing materials, legal and compliance milestones, and the launch timeline, coordinating Compliance, Legal, Product, Engineering, and Operations so each item arrives at the bank complete.
  • Build and run the governance cadence with each partner (recurring check-ins, steering committees, quarterly reviews) and maintain the obligations tracker for each bank agreement, keeping internal owners to their dates.
  • Translate internal workstreams into clear, partner-ready updates, prepare our team for partner meetings, and identify friction on rewards, payments, disputes, and other program mechanics early, routing it to the right owner with a proposed answer.
  • Support due diligence and onboarding for new bank and brand partners, and examination and audit requests that come through our bank partners, and use AI and automation tooling to keep trackers, status packages, and checklists current.

Qualifications

  • 10+ years in program management, partnerships, or account management at a bank, fintech, payments company, or other regulated financial services company.
  • You have personally sat across from a bank or a regulator as the person responsible for a program, a deliverable, or a response.
  • Demonstrated ability to manage complex, multi-stakeholder relationships where technical, legal, and business considerations all have to be balanced, working cross-functionally with compliance, legal, product, and engineering.
  • Strong writing. You can take a messy cross-functional situation and produce a clear, accurate, partner-ready document from a blank page.
  • A bias toward early communication. You would rather raise a risk now than have a partner learn of it late, and you can describe a time you did.
  • Comfort operating in ambiguity, building process where none exists yet, and using data and AI tools to work more efficiently.

Skills

Required:Relationship management with banks/partnersTechnical writingProgram management

Benefits

  • Meaningful Start-up equity
  • 100% health, vision & dental primary coverage
  • 75% health, vision & dental dependent coverage
  • Catered lunches
  • $250/month Commuter benefit
  • Parental leave
  • Team building events & happy hours
  • Flexible PTO with a minimum of 15 days off per year
  • Apple equipment
  • 401k plan
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Cardless

Build credit into your product experience.

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Credit card platformAPIEmbedded finance
Company profileWebsite

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