IT Infrastructure Engineer
San Francisco, CA$180k - $210k + equityFull-timePosted 2mo ago
About the role
Hands-on IT Infrastructure Engineer to help scale Sierra’s internal systems during a critical growth period. Engineering-first IT approach with code, automation, and CI/CD-style workflows to manage identity, security, and infrastructure at scale.
Responsibilities
- Iterating on and improving internal tools that power IT and security workflows
- Deploying a DLP solution and integrating it into automated enforcement pipelines
- Building API-driven integrations between internal systems and our compliance automation platform
- Design and scale internal infrastructure using code and infrastructure-as-code practices
- Build and maintain internal tools and services
- Improve and develop automation pipelines for provisioning, access management, and security controls
- Treat IT systems like software: versioned, tested, and continuously improved
- Partner with Platform Engineering and Security to implement scalable, programmatic solutions
- Create clear, durable documentation to support long-term scalability
Qualifications
- Think of IT problems as engineering problems, and default to building over manual work
- Strong experience with identity platforms (Okta, Google Workspace, SSO, MFA, SCIM, OIDC)
- Deployed or managed DLP or related security solutions (e.g., ZTNA, Cloudflare)
- Extensive experience with IaC (Terraform)
- Comfortable writing code for automation (e.g., Python, Bash, or similar)
- Experience building internal tools or services that integrate via APIs
- Comfortable working with CI/CD concepts and automation pipelines
- Fluent in using and administering modern AI tooling
- Understand SaaS lifecycle management and compliance requirements
- Clear communication and documentation of systems
- Comfortable operating independently in a fast-moving environment
Skills
Required:Identity and access managementDLP / security toolingInfrastructure as CodeAutomation scriptingAPI integrationCI/CDDocumentation
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as snacks and coffee
- Discretionary benefit stipend
- Free alphorn lessons
Last updated Sep 16, 2026. Interested? Apply on the company site.
About Sierra
Better customer experiences. Built on Sierra.
Sierra helps businesses build better, more human customer experiences with AI.
AICustomer ExperienceCustomer SupportVoiceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
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