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Operations Manager - London Sort Centre

Relay Technologies· Operations
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London - On-siteFull-timePosted 1mo ago

About the role

Operations Manager role at Relay's Hybrid Sort Centre in London, managing 50–100+ frontline operatives on-shift, delivering end-to-end shift plans, performance against key metrics, and implementing changes in a high-volume, time-pressured environment.

Responsibilities

  • Deliver shift plan end to end people deployment, throughput, quality standards, and health & safety compliance
  • Lead, develop, and performance-manage a frontline team of 50–100+ operatives
  • Build the mechanisms that hold the operation together. Build controls, cadences, metrics, SOPs, change management and own their adoption, not only their design
  • Plan ahead for future shifts; labour, training, and the risks you can see coming before they land
  • Own the end-of-shift handover; what happened, what is at risk, what the next shift needs to know
  • Stay decisive through volume peaks, outages, and labour gaps. Triage, solve the problem at hand quickly, contain the impact, restore flow
  • Present and write clearly whether briefs, escalations, handovers or post-incident reviews
  • Implement changes into a live operation such as introducing robotics, launching new sortation tech or onboarding new clients

Qualifications

  • Scaled something from zero: a site, a market, a process or a program
  • Managed a physical operation: quick commerce, grocery, e-commerce fulfillment, last mile, 3PL, food production, airport ground handling, rail
  • Communicate in both directions and have strong people management skills
  • Built a mechanism that held a control, a cadence, a metric, a document standard
  • Own numbers rather than report them
  • Understand frontline work: you have personally led frontline teams or worked embedded with frontline populations or were accountable for outcomes delivered by frontline people you did not employ

Skills

Required:Shift planning and deploymentPeople managementChange management and SOP developmentOperational problem solvingCommunication and documentation
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Relay Technologies

Built for speed, engineered for excellence, designed for growth - turn the final mile into the final 100m.

Relay is a tech-enabled delivery network, empowering businesses to grow and elevate their e-commerce operations.

E-commercedeliverylogisticstechnology
Company profileWebsite

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