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Operations Manager, Operative Acquisition

Relay Technologies· Operations
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London - On-siteFull-timePosted 2w ago

About the role

Operations Manager responsible for owning the operative supply across Relay’s sortation sites, building the funnel, reporting and automation to ensure a steady flow of trained, compliant operatives and mitigating supply constraints during peak volumes.

Responsibilities

  • Own the operative funnel end to end, from applicant attraction through qualification, training, activation and retention
  • Keep applicant supply ahead of site demand, forecasting how many applicants, training places and sessions are needed and directing spend where gaps exist
  • Improve qualification and compliance, owning Right to Work/KYC and working with Product and Engineering to reduce drop-off and speed up the process
  • Optimise training capacity and waitlists, making sure sessions are filled and candidates stay engaged
  • Get new starters onto shift quickly, supporting activation, shift fill, communications and low-fill processes
  • Reduce cancellations, no-shows and inactivity, using the root causes to improve communications, processes and policies
  • Own operative communications and compliance processes, including waitlist messaging, suspensions, strikes and shift-booking comms
  • Build clear funnel reporting and alerts, tracking volumes, conversion, time to hire and drop-off by site to identify issues early

Qualifications

  • Growth or operations background with a data-driven mindset
  • Confident in SQL (BigQuery or similar) and able to build dashboards from raw data
  • Experience running a high-volume hiring or onboarding funnel for frontline workforce
  • Working understanding of Right to Work checks and how checks affect the funnel
  • Clear writing skills to author processes, requirements and comms
  • Experience using data to identify trends and improve outcomes

Skills

Required:SQLData analysisOperational planningStakeholder communication

Benefits

  • Generous equity with annual top-ups
  • Private health & dental coverage
  • 25 days of holidays
  • Enhanced parental leave
  • Hardware of your choice
  • Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights)
  • On-site location in Shoreditch with 4 days on-site and 1 day remote
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Relay Technologies

Built for speed, engineered for excellence, designed for growth - turn the final mile into the final 100m.

Relay is a tech-enabled delivery network, empowering businesses to grow and elevate their e-commerce operations.

E-commercedeliverylogisticstechnology
Company profileWebsite

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