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Employee Relations Lead - Sortation Centres

Relay Technologies· Operations
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London - On-siteFull-timePosted 2w ago

About the role

Employee Relations Lead responsible for handling on-site employee relations cases at Relay sortation centres, building scalable ER processes, and partnering with site leadership to reduce risk and improve people-related operations.

Responsibilities

  • Own complex ER cases end to end, including grievances, disciplinary and conduct matters, ensuring fair investigations, clear outcomes and strong case records.
  • Partner with sortation leadership to be the end-to-end point of contact for people matters across the network, bringing a clear view of people risk and priorities to leadership conversations, and translating them into operational plans.
  • Advise and coach site managers to handle lower-level employee relations issues themselves.
  • Manage legal risk, including early conciliation, tribunal preparation and external employment counsel where required.
  • Build and improve ER processes, using case data and recurring themes to strengthen policies, escalation routes, training and early-warning indicators.
  • Create a scalable ER framework that can be applied consistently across existing and new sites and stays aligned with employment law changes.
  • Be highly visible on site, building trust with operatives and managers and helping sites prepare proactively for peak periods and increased case volumes.

Qualifications

  • Strong end-to-end ER case management experience across grievances, disciplinary and conduct matters
  • Good working knowledge of UK employment law, including early conciliation and tribunal preparation
  • Experience in high-volume, multi-site operational environments
  • Strong, calm communication skills, particularly in sensitive or conflict situations
  • Experience improving ER processes and using case data to identify and communicate risk
  • Comfortable travelling to sortation centres around 1–2 days per week

Skills

Required:ER case managementUK employment law

Benefits

  • Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Relay Technologies

Built for speed, engineered for excellence, designed for growth - turn the final mile into the final 100m.

Relay is a tech-enabled delivery network, empowering businesses to grow and elevate their e-commerce operations.

E-commercedeliverylogisticstechnology
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