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Sales Operations Manager

Relay Technologies· Commercial
Apply on company site
London - On-siteFull-timePosted 4w ago

About the role

Relay sales operations role focused on building and owning the systems, processes, and data underpinning both new-business enterprise sales and field partner network (Pitstops). Emphasizes AI-native tooling, CRM architecture, metrics-driven optimization, and end-to-end funnel health.

Responsibilities

  • Build the new-business engine: own TAM, account scoring and weekly prioritisation, plus a top-of-funnel (enrichment, multi-threaded contacts, sequencing, signal-based triggers) that lets sales spend their time pitching, not hunting.
  • Own the CRM and deal desk: architect Pipedrive around the selling rhythm, govern deal terms, stages and approval gates from pitch to activation, and raise the quality and speed of pitches and proposals.
  • Scale the Pitstop engine: run the field team's scoring, territories, targets and dashboards, manage pricing levers and CPA, and keep lead-to-live data clean, pushing toward a self-running engine with algorithmic assignment, referrals and AI-handled inbound.
  • Automate relentlessly: own the tooling stack and build-vs-buy calls (defaulting to building), strip manual work out of the sales day, and design systems that extend to SME and self-serve through configuration, not a rebuild.
  • Diagnose and fix the funnel: use funnel data to find where deals stall and pipeline leaks, then ship the fixes.

Qualifications

  • Systems thinker—builds scalable solutions end-to-end.
  • Proven RevOps experience in fast-moving environments with top-of-funnel, CRM, deal desk and process know-how.
  • CRM owner, not just admin—experience implementing/evolving Pipedrive (or similar).
  • Native AI builder with experience shipping tooling/automations in live business (e.g., Claude).
  • Fast, practical delivery mindset with ability to scope work for engineering.
  • High bar for data quality and process discipline.
  • Comfort refining workflows in depth and communicating pipeline quality to sales.

Skills

Required:Sales operationsCRM strategy (Pipedrive)Data-driven funnel analysisAI tooling and automation

Benefits

  • Generous equity with annual top-ups
  • Private health & dental coverage
  • 25 days of holidays
  • Enhanced parental leave
  • Hardware of your choice
  • Gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights
  • 4 days on-site, 1 day remote from Shoreditch office
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Relay Technologies

Built for speed, engineered for excellence, designed for growth - turn the final mile into the final 100m.

Relay is a tech-enabled delivery network, empowering businesses to grow and elevate their e-commerce operations.

E-commercedeliverylogisticstechnology
Company profileWebsite

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