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Operations Manager - West Midlands Sort Centre

Relay Technologies· Operations
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West MidlandsFull-timePosted 1mo ago

About the role

Operations Manager role at Relay, responsible for leading 50–100+ operatives in a high-volume Hybrid Sort Centre (HSC) in the West Midlands, ensuring shift end-to-end planning, execution, and continuous improvement of key metrics in a fast-paced, on-site environment.

Responsibilities

  • Deliver shift plan end to end people deployment, throughput, quality standards, and health & safety compliance
  • Lead, develop, and performance-manage a frontline team of 50–100+ operatives
  • Build the mechanisms that hold the operation together. Build controls, cadences, metrics, SOPs, change management and own their adoption, not only their design
  • Plan ahead for future shifts; labour, training, and the risks you can see coming before they land
  • Own the end-of-shift handover; what happened, what is at risk, what the next shift needs to know
  • Stay decisive through volume peaks, outages, and labour gaps. Triage, solve the problem at hand quickly, contain the impact, restore flow
  • Present and write clearly whether briefs, escalations, handovers or post-incident reviews.
  • Implement changes into a live operation such as introducing robotics, launching new sortation tech or onboarding new clients.

Qualifications

  • Scaled something from zero: a site, a market, a process or a program
  • Managed a physical operation (e.g., quick commerce, grocery, e-commerce fulfillment, last mile, 3PL, etc.) with on-floor workforce
  • Strong people management and two-way communication skills (brief 80 operatives at shift start and escalate to senior leadership the same day)
  • Built mechanisms that held a control, cadence, metric, or document standard and drove adoption
  • Owns numbers and can name/defend a metric they created or redefined
  • Understand frontline work (led frontline teams, embedded around frontline population, or accountable for outcomes delivered by frontline teams)

Skills

Required:Shift planning and executionPeople leadershipChange managementOperational problem-solving
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Relay Technologies

Built for speed, engineered for excellence, designed for growth - turn the final mile into the final 100m.

Relay is a tech-enabled delivery network, empowering businesses to grow and elevate their e-commerce operations.

E-commercedeliverylogisticstechnology
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