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Senior Customer Insights Analyst

Fullstory· Delivery
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Hybrid (Atlanta)$90k - $110k + bonusFull-timePosted 1mo ago

About the role

Hybrid, Atlanta-based senior consultant role focused on delivering Fullstory-driven analyses, enabling data-informed decisions, and driving customer value and product adoption across industries.

Responsibilities

  • Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership
  • Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
  • Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery
  • Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
  • Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations
  • Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
  • Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers
  • Represent customer-driven trends and needs within the Consulting Services team and across Fullstory
  • Use AI tools to move faster through customer data — surfacing patterns across session and journey data, drafting first-pass insight summaries, and speeding up prep for customer-facing readouts — while the analysis and the recommendation stay yours.

Qualifications

  • Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels
  • Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices
  • Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce
  • Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects

Skills

Required:Communication and presentationConsulting/customer project managementMarketing, SaaS, and eCommerce domain knowledge
Nice to have:Data analysis with Fullstory or similar tools

Benefits

  • Flexibility and Connection: HQ in Atlanta with cross-functional collaboration, flexible PTO policy, annual company-wide closure, federal holidays
  • Benefits: Sponsored benefit packages for US-based Fullstorians, supplemental coverage options for international employees
  • Learning opportunities: Professional development programs and annual learning subsidy for US/EMEA
  • Productivity support: Monthly productivity stipend for US/EMEA
  • Team Collaboration: Team off-sites and annual full-company meet-up
  • Paid parental leave
  • Bereavement leave, including miscarriage/pregnancy loss
Last updated Sep 9, 2026. Interested? Apply on the company site.
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About Fullstory

Build better digital experiences with insights from always-on, AI-agent analysts

Discover a behavioral data platform that surfaces user sentiment buried between clicks to create better products that win loyal customers for life.

behavioral dataanalyticsdigital experiencesuser sentimentAI
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