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Senior Growth Operations Specialist, Technical

SentinelOne
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Hybrid (Global)Full-timePosted 1mo ago

About the role

Senior Growth Operations Specialist, Technical responsible for orchestrating and optimizing SentinelOne's technical services ecosystem across Partner Support, Partner Success, and Professional Services for Partners to drive partner retention, speed-to-value, and expansion revenue.

Responsibilities

  • Design a dual-track operational framework tailored to two distinct motion archetypes: VARs focused on project-based Professional Services, rapid time-to-delivery, and transaction speed; and MSSPs focused on recurring operational health, API and SOC integration, multi-tenant enablement, and sustained consumption.
  • Operationalize structured growth programs through adoption and product upsell and services for our technical customer-facing and partner-facing teams.
  • Turn recurring technical issues into proactive enablement and deflection programs that reduce escalations and raise partner self-sufficiency.
  • Partner with Support Leadership to analyze ticket telemetry and recurring technical friction points across the journey to better understand our partners, our customers, and adoption friction points.
  • Create proactive structures that are scalable throughout the technical journey and connect the right resources at the right time.
  • Build unified workflows and handoffs between our technical customer-facing and partner-facing teams.
  • Ensure that SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective, and scalable security solutions for all of our partners.

Qualifications

  • 3 to 5 years of experience in CX Operations, Channel Operations, Customer Success Operations, or Professional Services Operations within the B2B Enterprise Software or Cybersecurity space.
  • Proven track record of supporting or managing operational workflows across Technical Support, Customer/Partner Success, and Professional Services.
  • Deep understanding of the channel ecosystem (VARs, MSPs, MSSPs, Global System Integrators) and how technical services drive channel revenue.
  • Demonstrated ability to translate operational insights into actionable retention and growth campaigns that deliver measurable NRR impact.
  • Hands-on experience structuring operational programs for both transactional VARs and recurring-revenue MSSPs/MSPs.
  • Conceptual understanding of how managed security service providers integrate vendor technology into their SOC stack (SIEM/SOAR/EDR integrations, multi-tenancy, service desk handoffs).
  • Prior background in cybersecurity, network infrastructure, or complex SaaS environments is preferred.
  • Prior experience building a partner ecosystem is preferred.
  • Certification in Customer Success, Agile Project Management (PMP/Scrum), or Revenue Operations methodologies is preferred.

Skills

Required:CX OperationsChannel OperationsOperational program designTelemetry analysis

Benefits

  • Equity & Rewards: RSUs, ESPP
  • Time Off & Wellbeing: Competitive leave benefits, Gender-neutral parental leave
  • Insurance & Financial Security: Private medical, dental, and vision insurance
  • Work Perks & Flexibility: Global home office allowance, Internet or mobile phone allowance, Hybrid work model with flexible hours
  • Wellness & Lifestyle: Wellness programs
  • Growth & Community: In-office lunch program
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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