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Customer Experience Associate

Basis AI· Deployed Intelligence
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New York Office$70k - $110kFull-timePosted 1mo ago

About the role

Basis is deploying AI-native agents for top accounting firms. This role owns the customer experience end-to-end, turning support interactions into documentation, analyzing ticket trends, and developing deep product expertise to drive customer success.

Responsibilities

  • Be Basis's first line of defense. Own customer across Slack, email, and chat. Ask the right questions up front, investigate, resolve what you can, and escalate where needed.
  • Turn answers into documentation our agents can use. Resolved questions become help articles and runbooks so our agents are well equipped to support our customers.
  • Be the analytical backstop on trends. Structure and tag the ticket data, then use it to answer questions across the business. You'll build the reporting, run the analysis, and present it to leadership.
  • Develop deep product expertise. Stay ahead of every Basis product update so you can become an expert within the company.

Qualifications

  • 2-4 years in an analytical role. Management consulting, investment banking, or an operating role at a high-growth startup. Experience multi-tasking, handling copious amounts of data, and building clear deliverables
  • Excellent written communicator and storyteller. Written responses customers want to read, and memos leadership acts on.
  • Comfort with technical adjacency. Read technical error messages, navigate logs, and debug an integration without needing engineering to translate.
  • High adoption of AI in your day-to-day. You already use AI to do your own job, and you have real opinions about where it works and where it doesn't.
  • High attention to detail. Our customers are accountants who will notice typos and unclear instructions.

Skills

Required:Analytical thinkingWritten communicationTechnical adjacenyAI fluency

Benefits

  • Health & Wellness: Premium Medical, Dental, and Vision coverage; Life Insurance; 6 coaching & 6 therapy sessions through Spring Health; Basis covers 100% of Wellhub Gold membership; access to gyms and wellness apps.
  • Time off: Unlimited PTO + 12 paid company holidays.
  • In-Office Perks: Daily meal stipends, fully stocked kitchen, $300 toward custom desk setup.
  • Financial Benefits: Pre-tax commuter benefits and 401(k) retirement plan
  • Team Culture: Monthly office activities and frequent optional team happy hours.
  • Parental Support: Access to Carrot Fertility and paid parental leave.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Basis AI

AI agents built specifically for accountants

AI agents built specifically for accountants

AIaccountantsfinancialvertical-agents-and-applicationswing-list-2026wing-list-2026-mid-stage
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