← All roles

Staff Technical Account Manager

SentinelOne
Apply on company site
Hybrid (Global)Full-timePosted 1mo ago

About the role

Staff Technical Account Manager at SentinelOne, focusing on trusted advisory for high-value enterprise clients, guiding complex deployments, shaping long-term security vision, and driving customer success with the SentinelOne platform.

Responsibilities

  • Serve as the go-to expert for a portfolio of high-value enterprise clients, leading complex implementation and onboarding projects and delivering proactive, high-impact account management through strategic advisory, technical deep-dives, training, and escalation management.
  • Assess client environments and architect tailored, scalable security solutions that align with business goals and compliance needs, solving real-world challenges and ensuring seamless rollouts of SentinelOne solutions.
  • Act as the voice of the customer, collaborating closely with Product, Engineering, Support, Sales, and Executive teams to shape product direction, resolve issues, and identify opportunities for innovation and growth.
  • Become a SentinelOne product authority, continuously sharpening your knowledge to stay ahead of the curve and share best practices with both internal teams and customers through service reviews, workshops, and technical engagement.
  • Create insightful how-to guides, video content, and technical resources that empower customers and colleagues, and travel up to 20% as needed to support key client engagements.

Qualifications

  • 5+ years of experience in technical customer-facing roles such as Field Engineer, Senior Support Engineer (Tier 3–4), TAM, or Pre-Sales Engineer, with a proven track record of working with enterprise-level clients and delivering engaging technical training sessions.
  • Strong background in endpoint security, with experience supporting host-based security solutions and comfortable working across Windows, macOS, and Linux.
  • Proficiency in scripting languages such as Python, PowerShell, and Unix shell, with hands-on experience with Postgres or other databases and familiarity with Windows Sysinternals tools strongly preferred.
  • Exceptional project management abilities combined with excellent communication skills, a strong customer-first mindset, and the agility to manage multiple priorities in a fast-paced, dynamic environment.
  • A proactive problem-solver and effective team player with a global perspective, quick to learn and energized by the opportunity to make a measurable impact for both customers and internal stakeholders.

Skills

Required:Technical account managementEndpoint security

Benefits

  • Restricted Stock Units (RSUs)
  • Employee Stock Purchase Plan (ESPP)
  • Competitive leave benefits
  • Gender-neutral parental leave
  • Medical and insurance benefits
  • Pension scheme
  • Employee Assistance Program (EAP)
  • Global home office allowance
  • Mobile phone allowance
  • Wellness benefit
Last updated Oct 22, 2026. Interested? Apply on the company site.
SentinelOne logo

About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
Company profileWebsite

More open roles at SentinelOne