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Founding Commercial Account Manager

Hex Technologies Inc.· Account Management
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New YorkFull-timePosted 1mo ago

About the role

Founding member of Hex's Account Management function responsible for owning a dedicated portfolio of existing SMB and Mid-Market customers, driving renewals and expansions, and helping define the AM playbook and territory model in a fast-growing company.

Responsibilities

  • Owning renewals and expansion across your assigned book of existing customers (accounts 6+ months past their first renewal, SMB and Mid-Market)
  • Proactively surfacing expansion opportunities — additional seats, new use cases, upsell
  • Running your own forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target
  • Partnering with Sales Engineering and Customer Engineering support to run technical conversations with existing customers
  • Helping define the AM playbook and territory model as one of the first people in the function
  • Coordinating the AE → AM handoff for accounts moving into your book

Qualifications

  • 3+ years owning a book of business in SaaS — account management, renewals, or a customer success role with a real commercial/quota component
  • Track record of driving expansion, not just retention, in existing accounts, ideally in technical or data-adjacent software
  • Comfort being one of the first in a new function with no established playbook
  • Ability to run a genuine commercial conversation while partnering with SE/CE on the technical side
  • Discipline to run real pipeline/forecast hygiene across a large book
  • Genuine enthusiasm for cross-functional partnership — Sales leadership, SEs, and AE team for handoffs

Skills

Required:Commercial account managementForecasting and pipeline managementCross-functional collaboration

Benefits

  • competitive total rewards package, including market-benched salary & equity
  • comprehensive health benefits
  • flexible paid time off
Last updated Oct 25, 2026. Interested? Apply on the company site.
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About Hex Technologies Inc.

The AI Analytics Platform where trust meets insight

Finally — anyone can get data insights grounded in the facts of their business. Hex has a flexible approach to context that earns trust without slowing you down.

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