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Senior Manager, User Experience Research

Everlaw· Product Design
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Hybrid (Oakland, CA)$195k - $246kfull-time, exemptPosted 4w ago

About the role

Leader of Everlaw's user research function, shaping product strategy and AI-powered litigation platform insights. Strategic player-coach responsible for high-impact research, storytelling, and building scalable, AA-enabled research practices.

Responsibilities

  • Set the user research strategy and quarterly roadmap, translating business and product priorities into focused, high-impact research initiatives.
  • Drive impact through storytelling by synthesizing complex research findings into compelling narratives and durable artifacts that create shared understanding, build conviction, shape product strategy and drive decisions.
  • Personally lead strategic, highly ambiguous research projects, particularly around how legal professionals evaluate, interact with, and build trust in AI workflows.
  • Manage a small, high-performing team, creating clarity around roles, expectations, and impact while reinforcing strong performance, research quality, and team accountability.
  • Set a high bar for rigorous research, thoughtful critique, curiosity, and customer empathy. Help the team apply the right qualitative or quantitative method for the decisions at hand.
  • Partner closely with leadership across Product, Engineering, Marketing, and Data Science to bring customer evidence into key decision-making processes.
  • Scale the impact of the research function by building self-service frameworks, AI-enabled tools, and operational systems that empower product teams while preserving rigor for critical questions.

Qualifications

  • At least 8 years of user research experience, with a track record of shaping product strategy for complex B2B SaaS, enterprise, data-heavy, or regulated products.
  • Experience elevating research practice and mentoring researchers, with leadership or management of research team members.
  • Deep expertise in mixed-methods research, combining qualitative discovery, quantitative methods, and product analytics.
  • Exceptional synthesis and storytelling skills, turning complex data into compelling narratives that influence executive decisions.
  • Ability to translate complex business problems into structured research plans and bring cross-functional partners along to shared understanding.
  • Strong judgment and prioritization across competing initiatives, with excellent communication skills.
  • Comfort operating in ambiguity and helping teams navigate it with clarity and purpose.
  • Portfolio or body of work showing impact on product outcomes (personas, journey maps, empathy maps, etc).
  • Authorized to work in the United States without restrictions (note: no sponsorship for F-1/OPT).

Skills

Required:User research strategyMixed-methods researchSynthesis and storytellingTeam leadership

Benefits

  • Health & well-being: Comprehensive medical, dental, and vision coverage; Flexible Spending Accounts; Modern Health membership; Paid parental leave; Life and disability insurance
  • Financial rewards: Competitive equity grants; 401(k) with company matching up to 4%
  • Growth & everyday perks: 17 vacation days, 11 holidays, paid sick leave, four Everlawlidays, annual learning & development allocation, hybrid work with remote days, home internet stipend, desk setup stipend, catered lunch and snacks, company-wide events
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Everlaw

AI-Powered Cloud-Native Ediscovery Software for Legal Professionals

Transform your approach to litigation and investigations with the world’s most advanced ediscovery software.

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