← All roles

Compliance Analyst/Manager, Issue Management

Cardless· Compliance
Apply on company site
San Francisco$120k - $160kFull-timePosted 4w ago

About the role

Role focused on running compliance issue management across Cardless card programs and bank partners, from intake and root-cause analysis to remediation, closure, and monthly reporting to banks and regulators. Hands-on IC role with potential title depending on experience.

Responsibilities

  • Own the compliance issue log across every card program and bank partner (intake, classification, root cause, target dates, status, closure) and keep it reconciled to each bank's register.
  • Document each issue: what happened, which requirement it touches, when it started, when customer impact ended, and how many customers were affected.
  • Write corrective action plans with an owner, a target date, and the evidence that will show the fix worked. If the permanent fix will take a while, put an interim control in place.
  • Work with Engineering, Product, and Operations on the underlying fix. An issue isn't closed until you've confirmed the fix held.
  • Scope affected populations, design the remediation, work with Finance and Operations to carry it out, then check afterward that each affected customer was made whole.
  • Send monthly issue reporting to each bank partner, answer partner and exam requests on open items, and prepare updates for the Compliance Committee and the Board.
  • Improve the tools and workflow behind all of this. Automate where it makes sense, and when the same kind of issue keeps coming up, add a control or monitoring to catch it earlier.
  • Help out in other compliance areas when needed.

Qualifications

  • You think critically. With incomplete information you can work out what happened, be upfront about what you're sure of and what you aren't, and explain why you scoped something the way you did.
  • You've personally taken a problem from 'something looks off' to fixed and verified.
  • If you're coming in as a manager, you have working knowledge of Regulation Z, Regulation E, Regulation B, UDAAP, and FCRA from applying them. Analysts can learn them here, as long as the judgment is there.
  • You're comfortable with data and can tell whether a number is plausible. You use AI tools in your work now, and you check what they give you.
  • Your writing is clear enough that a bank partner or regulator can follow it without a meeting.
  • You're organized. You can keep a lot of open items and deadlines moving on your own.

Skills

Required:Critical thinkingRegulatory knowledgeData analysisCommunicationProject management
Nice to have:Automation

Benefits

  • Meaningful Start-up equity
  • 100% health, vision & dental primary coverage
  • 75% health, vision & dental dependent coverage
  • Catered lunches
  • $250/month Commuter benefit
  • Parental leave
  • Team building events & happy hours
  • Flexible PTO with a minimum of 15 days off per year
  • Apple equipment
  • 401k plan
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Cardless

Build credit into your product experience.

Build credit into your product experience. Run it end to end with modular APIs, pre-built components, analytics, and full-service infrastructure.

Credit card platformAPIEmbedded finance
Company profileWebsite

More open roles at Cardless