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Senior Deployment Strategist, Cleared (TS/SCI)

Kaizen Labs· Customer Operations
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Hybrid (Washington, D.C.), Hybrid (New York, NY)$170k - $220kFull-timePosted 4w ago

About the role

Senior Deployment Strategist responsible for end-to-end federal deployments, including scoping, configuration, data migration, training, and post-launch adoption within classified/accredited environments. Requires active TS/SCI clearance and hybrid work from New York, NY or Washington, DC.

Responsibilities

  • Own end-to-end federal implementations: discovery, scoping, configuration, data migration, integrations, training, go-live, and post-launch support.
  • Lead onboarding for agency stakeholders and career staff, translating requirements into a robust rollout plan.
  • Work inside classification and data-handling constraints as a design input, coordinating with engineering on feasible implementations.
  • Translate field patterns back to Product and Engineering: edge cases, workflow gaps, and day-one needs not listed in RFPs.
  • Act as the connective tissue between customer-facing implementation and engineers building against Foundry, AIP, and Maven Smart System.
  • Build playbooks, templates, and internal documentation to accelerate future deployments.
  • Guide public sector partners through change management of replacing legacy systems.

Qualifications

  • 5+ years in SaaS implementation, onboarding, solutions engineering, or a product-adjacent delivery role with a track record of owning multi-stakeholder rollouts.
  • Technical fluency: comfortable with APIs, data models, and system configurations; able to discuss integration tradeoffs with engineers.
  • Experience translating customer requirements into implementation plans and technical workflows.
  • Comfort operating inside classified or accredited environments, or ability to quickly learn compliance/data-handling constraints.
  • Bias toward action: able to build processes while executing deployments.

Skills

Required:SaaS implementationTechnical fluency with APIsStakeholder management

Benefits

  • Health & Insurance: 100% employee and dependent coverage across medical, dental, and vision; $100,000 life insurance; FSA and Dependent Care FSA; One Medical membership; fertility/family-building support; 401(k) with 2% company match.
  • Family & Time Off: 16 weeks parental leave for birthing parents; 10 weeks paid for non-birthing; unlimited PTO with minimum 2 weeks; federal holidays closed; company-wide winter break; offsites.
  • Office & Remote Setup: up to $750 NYC home office stipend; $500 remote stipend; $50/month commuter benefit; expensed lunch; dinners and Uber home after 7pm; company laptop.
  • Wellness: NYC gym membership fully covered; non-NYC gym/fitness reimbursement.
  • Stipends: $100/month utility stipend; $250/quarter home cleaning; $500/year professional development; $250/year recreation; $300/quarter pet care stipend.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Kaizen Labs

Modern, people-first software for America’s public services

Kaizen Labs helps city administrators transform resident experiences with simple digital products like websites, resident permitting, and recreation management.

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