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Ecosystem Operations

Sierra· Partnerships
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New York, NY, San Francisco, CA$160k - $180kFull-timePosted 4w ago

About the role

Ecosystem Operations Manager responsible for scaling Sierra University's curriculum operations, partner enablement, developer relations, and builder community programs to support Sierra's ecosystem and enable growth across customers, partners, and builders.

Responsibilities

  • Scale Sierra University by managing curriculum operations, certification programs, learner journeys, platform administration, and governance.
  • Coordinate programs that grow Sierra's global builder community, creating opportunities for customers and partners to learn, connect, and succeed.
  • Drive partner enablement operations in partnership with the Partnerships team, ensuring partners have the training, resources, and operational support they need to activate quickly.
  • Create and maintain developer-facing resources—including documentation, tutorials, videos, and technical enablement materials—that help builders get the most from Sierra's platform.
  • Plan and execute ecosystem events, including certification launches, builder summits, partner workshops, developer days, and community activations.
  • Build and improve the operational systems, reporting, and processes that enable the Partnerships & Ecosystems team to scale efficiently.
  • Partner across Product, Engineering, Marketing, GTM, Agent Development, and Partnerships to coordinate ecosystem initiatives and keep programs moving.
  • Measure ecosystem health through certification adoption, partner activation, community engagement, content effectiveness, and customer feedback, and use those insights to continuously improve how Sierra serves builders and partners.

Qualifications

  • 6–8+ years of experience in ecosystem operations, developer relations, community programs, partner enablement, program management, or a related function at an enterprise SaaS or developer platform company.
  • Experience operating and scaling customer, partner, or developer programs.
  • Experience creating developer-facing content, including documentation, tutorials, videos, or technical enablement materials.
  • Fluent in modern AI tools and workflows, with hands-on experience leveraging AI to improve productivity and a strong understanding of how AI agents, LLMs, and developer tools are transforming the way software is built, shipped, and adopted.
  • Excellent written and verbal communication skills, with experience producing both customer-facing content and executive-ready communications.
  • Highly organized, execution-oriented, and energized by building scalable programs in fast-moving environments.
  • Willingness to travel as needed to support Sierra University, partner enablement, ecosystem events, builder programs, and community engagement.

Skills

Required:Ecosystem operationsDeveloper relations / developer programsCurriculum & program management

Benefits

  • Flexible (unlimited) paid time off
  • Medical, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits through Carrot
  • Lunch, snacks and coffee
  • Discretionary benefit stipend
  • Free alphorn lessons
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Sierra

Better customer experiences. Built on Sierra.

Sierra helps businesses build better, more human customer experiences with AI.

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