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Sr. Technical Success Executive

SentinelOne
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Hybrid (United States)$160k - $220kFull-timePosted 4w ago

About the role

Senior leadership-facing Technical Success role focused on executive intervention for strategically significant customer engagements, leading complex technical recoveries, driving value realization, and aligning cross-functional teams to maximize customer outcomes.

Responsibilities

  • Become the primary executive partner for strategically significant customer engagements, building trusted relationships with CIOs, CISOs, CTOs, executive sponsors, architects, and operational leaders.
  • Assume executive ownership of customer situations identified through the Early Warning System, Critical Accounts Program, Crisis Management, executive escalations, or executive leadership.
  • Temporarily lead the customer strategy over the existing account team until the engagement reaches a successful resolution, ideally culminating in a successful renewal and transition back to the standard operating model.
  • Develop and own Executive Recovery and Success Plans, defining technical milestones, executive engagement plans, commercial strategy, value realization objectives, and exit criteria.
  • Lead technical recovery efforts for complex customer situations, including major incidents, product outages, deployment challenges, architecture reviews, competitive technical evaluations, and security operations concerns.
  • Rapidly assess complex, multi-threaded technical issues, establish root cause hypotheses, and coordinate Product, Engineering, Support, Technical Account Management, and Professional Services around a unified technical recovery strategy.
  • Drive technical value realization by ensuring customers achieve measurable business outcomes from their SentinelOne investment.
  • Partner directly with Product Management, Engineering, Technical Support, and Architecture teams to remove technical blockers, prioritize customer-critical issues, influence solution direction, and accelerate recovery for strategic customer situations.
  • Coordinate cross-functional execution across Customer Success, Technical Account Management, Support, Professional Services, Sales, Renewals, Product, Engineering, and Executive Leadership.
  • Build and lead executive relationships with customer stakeholders, creating alignment, restoring confidence, and ensuring technical and commercial objectives remain synchronized throughout the engagement.
  • Provide executive-level technical guidance to customer stakeholders, translating complex engineering issues into clear business impact, recovery plans, and value realization strategies.
  • Participate directly in renewal negotiations, contract strategy, commercial structuring, pricing strategy, and multi-year planning to achieve the right long-term outcome for both the customer and SentinelOne.
  • Identify recurring technical, operational, and commercial trends and provide structured feedback to Product, Engineering, Customer Experience, and GTM leadership.
  • Serve as SentinelOne's executive escalation leader during strategically significant customer situations.
  • Success in this role is measured by the ability to stabilize strategically significant customer situations, lead complex technical recoveries and executive escalations, improve technical value realization and platform adoption, improve customer confidence during high-impact technical events, reduce time to customer stabilization following critical incidents, influence renewal and expansion outcomes, build trusted executive relationships, drive cross-functional execution, and deliver actionable product and operational insights.

Qualifications

  • 10 or more years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or comparable executive customer-facing roles.
  • Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges.
  • Demonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deployments.
  • Strong executive presence with the ability to establish credibility quickly with Fortune 500 technology and business leaders.
  • Deep technical expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, MDR, networking, or adjacent security technologies.

Skills

Required:Executive relationship managementTechnical recovery leadershipEnterprise cybersecurity knowledgeCross-functional leadership

Benefits

  • Equity & Rewards: Restricted Stock Units (RSUs); Employee Stock Purchase Plan (ESPP)
  • Time Off & Wellbeing: Flexible time off; Paid holidays and sick time; Gender-neutral parental leave; Grandparent leave
  • Insurance & Financial Security: Medical, dental, vision; 401(k) with company match; Life and disability insurance; Health and dependent care FSA; Voluntary benefits; Employee Assistance Program (EAP); Legal plan; Pet insurance; Cancer Care program; Travel medical insurance
  • Work Perks & Flexibility: Home office allowance; Mobile phone reimbursement
  • Wellness & Lifestyle: Wellness coach; Gym reimbursement; Fertility coverage; Adoption & surrogacy reimbursement
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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